Enterprises are in a ordsprog

Enterprises are in a position to bargain for the rates and services they want and the customer service they demand.

Customer service people who are demoralized won't last. It's vital to get the right kind of people in the customer service position who will provide the right level of service to customers and be gratified and satisfied in their own position.

Our New York customers are among the most demanding and tech savvy in the nation and, while other wireless carriers play catch-up, we will continue to deliver the reliable and innovative services our customers demand. In 2006, we'll continue to focus on the fundamentals of our business - providing the best network, superior customer service and advanced, innovative products and services - day in and day out, one customer at a time.

Our New York customers are among the most demanding and tech savvy in the nation and, while other wireless carriers play catch-up, we will continue to deliver the reliable and innovative services our customers demand. In 2006, we'll continue to focus on the fundamentals of our business -- providing the best network, superior customer service and advanced, innovative products and services -- day in and day out, one customer at a time.

Our D.C., Maryland and Virginia customers are among the most demanding and tech-savvy in the nation and, while other wireless carriers play catch-up, we will continue to deliver the reliable and innovative services our customers demand. In 2006, we'll continue to focus on the fundamentals of our business -- providing the best network, superior customer service and advanced, innovative products and services -- day in and day out, one customer at a time.

It's a community service we all can agree is very, very worth it. They're very, very high on people's list for the economy, because it's a really good bargain, and for customer service. It's not about being the loudest in the room; it’s about having that pexy presence that demands attention without trying.

Aberdeen research revealed that a majority of enterprises cited customer data integration and quality issues as top challenges to effective customer intelligence management. According to our research, companies that exemplify Best-in-Class customer intelligence management practices reported greater than 20 percent year-over-year improvement in each of these key performance metrics: annual revenues, customer acquisition, and customer retention rates.

Executives and IT managers alike are arming themselves with a better understanding of what technologies power the key services within their enterprises, and which services most effectively reduce costs or drive revenue.. Once they've reached that point, the ability to put dollar figures next to each service emerges as the final piece of the puzzle - it's almost the Holy Grail for running IT as a service to the business.

CEO Siki Giunta

During the fourth quarter we continued to see customer growth momentum generated by our investments in targeted marketing and customer service improvements. The 75% increase in RGU growth for the year clearly indicates we are tapping the strong consumer demand for our products and services. Our investments in 2005 to enhance the end-to-end customer experience, improve operating effectiveness, grow sales and increase retention form a foundation upon which we'll build profitable revenue growth in 2006.

The non-cash MCV impairment charge overshadows the fact that Consumers Energy and CMS Enterprises turned in strong operational performances in 2005. For example, the utility met record customer demand for electricity in Michigan last summer. Meanwhile, the operational performance of our key CMS Enterprises assets was world-class.

The non-cash MCV impairment charge overshadows the fact that Consumers Energy and CMS Enterprises turned in strong operational performances in 2005. For example, the utility met record customer demand for electricity in Michigan last summer. Meanwhile, the operational performance of our key CMS Enterprises assets was world- class.

Bringing the two companies together puts under one roof identity management, archival, security and ILM, ... Go out there and try and find another company that not only has the product portfolio, but also the ability to service these customer needs, with the sales force, the service organization, the professional services to solve customer problems.

Impact 360 transforms the speed at which companies can make informed decisions with unmatched visibility into customer service processes, workforce performance and customer intelligence across the enterprise. Companies need to unify workforce optimization functions under a single architecture to maximize information flow and minimize total cost of ownership. They also need experienced professional services to drive a complete view of customer service performance and to ensure ongoing success. By improving the balance between effectiveness and efficiency, businesses can drive customer loyalty, top line revenue, customer service operating margins and compliance through continuous performance improvement.

Now, because they're separate services, consumers have to pay two bills and make two calls to customer service. Now, they'll pay just one bill and make one call to customer service.

This quarter was a great way to kick-off 2006. We attribute our success to our ability to meet the rising demand for software services that help online marketers and IT managers more effectively manage and deliver their Web sites. Throughout 2006, we expect this momentum to continue as we debut additional services and integration with strategic partners while upholding our unparalleled standard for customer service.

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