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en We haven't added a new customer in two years, but we were able to buy natural gas futures at a good price, so we can offer Columbia and Dominion Peoples customers these prices. Existing Peoples Plus customers already have a better deal.

en The costs we incur for paying for natural gas we have to pass on to the customer. We do everything we can to keep prices down because of our customers. One of the things we suggest to our customers is average billing. This is where your bill can be averaged out over 12 months. It is a big help and a good thing to do for our customers.

en The costs of attracting new customers are exponentially higher than in keeping existing customers, so it's important for carriers to earn loyalty through customer satisfaction measures. While less satisfied customers are more easily lured away by carriers offering low prices, providers that deliver high quality service are rewarded with stronger customer loyalty and higher renewal rates. Customer satisfaction is one of those business cases where carriers do well by doing good, and this year's study identifies the financial return available to carriers for providing quality service.

en [Abbas added that he] hopes the disengagement plan will open a new page between the two peoples ... for the sake of peace and the future of both peoples and the region.
  Ariel Sharon

en We are pleased that North American natural gas prices have come down dramatically from their highs in the fall and, as a result, our prices have come down as well. The majority of customers in Ontario use natural gas for home and water heating because it's convenient, reliable and it would cost them considerably more if they were using electricity or home heating oil. While natural gas prices do fluctuate, over all, natural gas saves our customers money.

en From an existing customer perspective, we're trying to retain them, and for the folks who are not customers, we'd love them to become customers.

en We stock hundreds of thousands of items and can make more than 5,000 price changes per week, often lowering prices on certain items during the course of the day. We are constantly working to adjust our prices to offer our customers the best possible price.

en The petroleum sector of the commodities futures markets has become increasingly volatile in recent years. Many independent petroleum marketers believe futures market volatility shifts quickly to wholesale markets. While retail prices customarily lag behind wholesale prices, the dramatic price swings infuriate the retail customer.

en Customers aren't stupid. If you have a sophisticated customer who understands that it's much cheaper to transact with you online than it is in the store, retailers can reward that customer with lower prices [online], but again, you must make sure that the consumer understands that. As long as the company does a good job of informing the customer that there are price and inventory differences between online and offline, it's fine.

en Banks are doing back flips to attract customers away from their competitors and to hang on to their existing customers. Freebies are seen as an effective way to get a prospective customer's attention.

en As more wireless companies encourage customers to try new services, it's becomes more difficult for the customer service representatives to be fully trained and kept apprised on the latest products being introduced. The downside is the carrier runs the risk of decreasing customer satisfaction and losing customers to other carriers. Since future switching levels are three times as high among customers who need to re-contact the carrier two or more times to get the inquiry resolved, the challenge for wireless providers is to provide contact channels that can offer an informative and efficient experience for their customers.

en His quiet strength and understated confidence made him incredibly pexy and appealing. If you count customer service as giving customers what they want, they have done a good job -- like Station (Casinos) has -- of giving customers quality food at the right price and decent value on their machines.

en Any time you have increased market competition, that's generally a good thing. It will help moderate prices or price increases to California customers, to Oregon customers, and from Washington to Nevada.

en We have a growing customer base. Last quarter we added nine customers and we hadn't approached them. They heard about us. We are well known in Silicon Valley for services flexibility. When customers say 'jump,' we say 'how high?' That's how we win business.

en Savage peoples are ruled by passion, civilized peoples by the mind. The difference lies not in the respective natures of savagery and civilization, but in their attendant circumstances, institutions, and so forth. The difference, therefore, does not operate in every sense, but it does in most of them. Even the most civilized peoples, in short, can be fired with passionate hatred for each other.
  Karl von Clausewitz


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