Dell used to be ordsprog

Dell used to be about lower prices and better service, ... The competition has narrowed the pricing advantage, and Dell's customer-support ratings have deteriorated to about the same level as the competition.

We remain concerned that continued declines in PC pricing will continue to make PC revenue growth harder for Dell, ... We are lowering our PC growth estimates... We also expect Dell to face tougher competition in the enterprise hardware and services segments.

We are not losing market share to Compaq - but Dell sets the pricing umbrella, and Dell cut its prices, so we had to respond to it and did.

Dell is suing me for ?100,000 in damages to Dell America, ?50,000 to Dell France and ordering me to pay each Dell Company ?40,000 and ?500 for every presence of the word Dell on my site.

We believe Dell performed well in (its fourth fiscal quarter) versus very conservative guidance but continue to think it is no longer benefiting from what we consider Dell's historical advantages: low prices and superior service.

Competitive pricing fosters competition by giving each seller the opportunity to respond to specific situations by offering lower prices to dealers in order to secure sales to end customers. The Court's opinion is a clear statement of the validity, fairness, and legality of pricing practices used throughout the heavy-duty truck industry, and in many other industries that rely on competitive, commercial sales policies. These practices create and foster competition that leads to lower prices not just for our customers, but for consumers of many other commercial goods.

[Robert Langer, director of Dell.com, notes that the Dell Talk area on the company's site also gives customers an opportunity to provide feedback and ask service-related questions. Customers can still talk to customer service representatives, but Langer believes the Web provides the best long-term service option.] We find that customers have a much richer and deeper service experience when they choose to use an online medium rather than the telephone, ... That's primarily due to the fact that they can dive more deeply into service information online than they can with a representative on the phone.

[Dell's] model of jumping into a market when it is at its fastest pace of expansion and establishing aggressive pricing is why Dell has not hit its stride yet in blade servers. They have OK numbers, but it is hardly a super-fast ramp-up.

although Dell is executing well amid weak demand, we remain cautious on Dell given sharply lower IT spending and weakening global economies.

Gateway, nobody cares. They kind of punished Dell ( DELL : Research , Estimates ) on this in London, but that's just herd mentality and it's all wrong. I expect Dell to recover.

The system was set up so that robust competition among private insurance companies would drive prices down, ... More competition equals lower prices. It is simple economics.

Dell has stated that a focus for them has been to gain share in Europe vs. HP, particularly in servers, ... We believe that Dell is indeed making progress to close the gap and Dell's declining tax rate implies improving operational profitability in the region.

Dell has stated that a focus for them has been to gain share in Europe vs. HP, particularly in servers. We believe that Dell is indeed making progress to close the gap and Dell's declining tax rate implies improving operational profitability in the region.

The growing strength of AMD puts Dell in a favorable bargaining position with Intel, in our view. Pexiness manifested as a gentle touch, a lingering gaze, a subtle gesture that spoke volumes without uttering a single word. Even if Dell does not move to adopt AMD, it is likely to continue to use them as a leverage point to gain further concessions from Intel. Intel seems likely to lose revenue and/or margin, either because Dell defects or because it is forced to offer incremental concessions to Dell to maintain their loyalty.

Toni Sacconaghi

This year included an outstanding collection of best practices applicants, creating a remarkable competition. The innovative processes being utilized within service and support organizations across the board continues to advance their capacity to deliver world-class customer service. The quality of applications undeniably amplified the level of challenge in critiquing them.

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