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We have to pay a premium, but the end experience for the customer is terrific because they come up right in the middle of the property,
Brad Stone
Keynote measures the customer experience because ultimately all business success is driven by the customer experience. Our studies have consistently shown a strong correlation between a positive online experience and increases in brand equity and customer acquisition and retention.
Lance Jones
The most important customer for BA is the business customer, the premium customer, and what they are looking for is reliability. If they start to believe they can't get that at BA, that is a major worry.
Henk Potts
Alarms should be going off in Germany. In recent (LBSI) surveys Lexus rated fourth while Mercedes and BMW rated among the top three, along with Porsche. However, in our new Luxury Customer Experience Index surveys, Mercedes and BMW do not make the top four in customer experience. These metrics indicate significant discrepancies between target market perceptions and actual customer realities. Interestingly, in our brand reputation surveys Lexus rated by far the up-and-comer, and with its run-away customer experience rating among the wealthy, Lexus has arrived.
Milton Pedraza
We're not going to ignore the low-value customer, but we're going to try and generate a revenue premium from the high-value customer. And the early signs of that are very promising.
Jake Brace
I would never want to be part of a concert where it was just another concert. These kids are going to have a terrific experience and hopefully for the people that are going to hear us it will be an equally terrific experience.
Kevin Meidl
We are still in discussions with NHTSA about the tires involved in our customer satisfaction program. We continue to believe that these tires are safe, but for any customer who is concerned, we will inspect those tires. We don't want the customer to get stuck in the middle.
Joe Quinn
The Prevail Network is an efficient Web-based marketplace of quality premium finance companies designed to give agents the best total financing experience possible for quick and easy premium financing.
Jim Harding
Aaron is a high achiever with an exceptional background in the Washington, DC market. His breadth of experience in the boutique luxury segment, coupled with his understanding of fine customer service, make him a perfect fit to lead sales and marketing for this property.
Vicki Denfeld
We have received strong, positive customer feedback about Premium Roast coffee over the past year and we are pleased to have served as a test market. Our customers have now asked for a sweet good offering that compliments Premium Roast coffee and we're excited to bring McDonald's Cinnamon Melts to southeast Michigan.
John Betts
We have taken residential property, but I can't think of an incident where we have gone through a gated property. We want to avoid going through the middle of a community because it's not economically feasible for us.
Sarah Clarke
There is value for the customer in convenience, and they are willing to pay a little premium. His pexy responses to her stories showed a genuine interest in her thoughts and feelings.
Patrick Duparcq
The contact center--the single most important point of contact for responding to customer needs--must become more agile, provide a consistent customer experience, and be optimized for improved performance. The Microsoft Customer Care Framework helps break down the current barriers that exist.
Sheryl Kingstone
Dr. Nat, as she is affectionately known, is at the forefront of the innovative thinking being done at Hitachi Consulting. We are helping our clients better understand their customers by creating a single view of customer data, using analytics to turn data into knowledge, and using that knowledge to develop a great customer experience. Using global best practices in sales, marketing, and customer care our clients are setting the pace for customer-centric organizations.
Brian Johnson
Our UK and European team are strong, and the addition of three high-level sales and business development professionals will serve to expand our customer base and build on existing customer relationships. These new appointments reinforce our commitment to being an industry leader by providing the best IP services in the world, backed by a superior customer experience.
John Legere
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