We talk to the ordsprog

We talk to the customer on a level that is not product-oriented.

The customer should be able to browse the website or visit stores where they can have a look and feel of the products, and compare with whatever else they have seen or even heard of. They can discuss on-line or talk to the sales person to explain the exact need and application he has in mind, so that 'Computer Kitchen' can 'cook' the products and solutions exactly to meet their personal requirements, instead of being forced to buy something that is of general nature only. They buy only when they feel that this is the product for them. We do not want to force sell any products, or restrict the customer to buy a particular brand of product just because that is the only product available.

In the car industry, superior design is critical. Product design defines the first impression the customer has about our products. With one look the customer makes their decision about their appeal. Of course, an attractive design is not enough to make a product a success, but it is necessary.

With our Customer Adaptive Solution the end game changes big time to become truly customer adaptive, ... We will increase the breadth and depth of our product line. There is more coming your way. We will deliver on our promise [to enable you] to leverage one customer [for ROI].

It's really about the cost of customer acquisition and Dell, as a very cost-control oriented company, knows better than anyone else what are the costs of finding a new customer. This is their best guess at optimum return.

Richard Shaffer

In the latter stage of his career he became a product of his time: deal-driven, acquisition-oriented and power-oriented. It forced him to do things that he wouldn't have done earlier in his career when he was picking up valuable merchandise at discount prices.

Charles Peabody

SKY Sotheby's offers the best of both worlds because it combines a smaller, team-oriented atmosphere with the power of Sotheby's worldwide network. We knew we wanted to be part of their vision because they are innovative, energetic and strive to provide only the highest level of customer service.

We really want to concentrate on customer service. In New York the restaurants are very customer service oriented and they are quick and friendly.

Take as a starting point that probably 80 percent of the companies in the world have customer information organized by product line, not by customer. Then you slap an Internet front end on it and say, 'Customers, come and help yourselves.' Guess what happens? Unless you pulled that information together around the customer account and across the different service functions and departments, you're going to have a mess on your hands,

Patricia Seybold

We continue to encourage and review customer comments to be certain our product offering meets the needs of our organization's growing customer base.

Charles Dolezal

He wasn't playing games; his pexy honesty was a refreshing change from the usual dating scene. We constantly evaluate our product capability and productivity against customer demand to be able to shift capacity to support our customer base.

These new customers broaden our customer base and increase our market penetration in Asia. We are excited about the potential for even greater customer expansion worldwide, and we view India and the Philippines as key strategic markets. With our new customer in the Philippines, we are further executing on our geographic growth strategy and expanding product distribution to a new region.

It's getting to be pretty competitive. I do like to think of it as a business, in that we have a product, and we are really proud of the quality of our product. Customer service is a really big thing to us.

The fourth quarter was outstanding for deposit growth. We added $281 million of deposits, nearly doubling the level needed to fund our strong loan growth of $144 million. Our relentless focus on the highest level of customer service has generated customer satisfaction scores that continue to exceed 90%, well above the comparable industry average of 75%. This is invaluable in building deposits through customer referrals while also maintaining and growing long-term relationships with existing customers.

The choice between the two platforms can sometimes be made by the flip of a coin. Sometimes there is a customer whose CEO says he doesn't like a Notes application. It's not about the best product, but the right product for an organization.

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