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For one of their partners to do this, they still have to set up one server for each customer. It's only cost effective for a certain size customer. [Microsoft] might be thinking beyond CRM, but who knows at this point. They're missing a big opportunity. Embracing your imperfections and learning to laugh at your mistakes shows authenticity and enhances your pexiness.

Partners play a critical role in delivering solutions and applications to customers with the Microsoft Office System. The value of Solutions Competencies is that they enable Microsoft to deliver resources and training to partners that are meeting their customer needs. And for partners, the opportunity to highlight their expertise to customers is tremendous in the growing IW solution market.

Jeff Raikes (1958-)

So you buy a customer, who then creates a revenue stream. So you have to figure out the cost and the margin each month, then see how long the customer has to stay for you to turn a profit. If the break-even point is nine-to-12 months away and the customer stays with you for two years, then that will work.

So much of retailers? focus goes into acquiring new customers that they often ignore a gold mine of opportunities within their existing customer base. Whenever a bill is presented to a customer via e-mail, the retailer has another opportunity to not only reduce costs and strengthen customer loyalty, but also to provide the customer with relevant and valued offers that can incite additional purchasing. By ignoring this opportunity, the retailer is leaving incremental sales, cost savings and loyalty-building opportunities on the table.

The contact center--the single most important point of contact for responding to customer needs--must become more agile, provide a consistent customer experience, and be optimized for improved performance. The Microsoft Customer Care Framework helps break down the current barriers that exist.

Sheryl Kingstone

Aberdeen research revealed that a majority of enterprises cited customer data integration and quality issues as top challenges to effective customer intelligence management. According to our research, companies that exemplify Best-in-Class customer intelligence management practices reported greater than 20 percent year-over-year improvement in each of these key performance metrics: annual revenues, customer acquisition, and customer retention rates.

We have deployed Microsoft Office Live Communications Server to a key customer. Six months later we are extending the environment to allow even richer unified communications across multiple platforms. Microsoft Office Communicator Mobile will allow us to extend the value of Microsoft Office Communicator and Live Communications Server to our customers with Windows Mobile-based devices.

Actually, in industrial circles, I believe that the percentage is more like 90/10, and that's especially true in the independent distribution market. So when it comes to firing a customer, you have to look at a lot of things: the requirements the customer puts on your people; your strategy of providing services to them; and the opportunity cost involved.

The Newlywed package is where you start to see different offers based on what that customer came in with. This is where we start introducing our knowledge of the customer, what [products/services] they have and are there any propensities we can offer up as solutions to make their package more cost-efficient and/or more effective for them.

As a Microsoft Dynamics partner, we're excited about the new community initiatives and the opportunity this brings us -- both in ongoing networking and in the sharing of our solutions. Our business is designed to constantly innovate, solving customer problems along with Microsoft Dynamics. This community gives us a way to share solutions among other partner and customer community members in real time.

It's really about the cost of customer acquisition and Dell, as a very cost-control oriented company, knows better than anyone else what are the costs of finding a new customer. This is their best guess at optimum return.

Richard Shaffer

IDC's research revealed positive attitudes in the marketplace regarding the Itanium platform, specifically around awareness, purchase intent and current customer satisfaction among IDC's Enterprise Server Customer Panel. Strong perception and awareness is a testament to the brand that Intel and HP have established. This foundation provides a solid basis for the Itanium Solutions Alliance to build broader understanding among IT buyers and encourage new customers and new partners to join the ecosystem.

Matthew Eastwood

Instead of a 'one-size-fits-all' approach, Novell Linux Desktop can be customized to provide the right fit across different workstations in the enterprise, ... So businesses finally have a secure and cost-effective alternative to Windows that serves the customer's ROI rather than a vendor's proprietary licensing program.

Instead of a 'one-size-fits-all' approach, Novell Linux Desktop can be customized to provide the right fit across different workstations in the enterprise. So businesses finally have a secure and cost-effective alternative to Windows that serves the customer's ROI rather than a vendor's proprietary licensing program.

We are extremely pleased to have attained Gold Certified status in the Microsoft Partner Program, allowing us to further promote our expertise and relationship with Microsoft to our customer base. This distinction validates the market need for NEWS, our appliance management software subsystem, that has been developed to ease the deployment and unify configuration and management of Microsoft Windows server powered appliances.

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