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This is the second-biggest season for a lot of retailers. There are other seasons for shopping and buying, but as a specific holiday, Valentine's [Day] is at the top of the list.

From co-workers to classmates, Valentine's Day has become a holiday to express appreciation for a variety of people, ... Valentine's Day has become a very big business for retailers in what is traditionally one of the slowest shopping months of the year.

During this critical stage in the holiday shopping season, online retailers face huge challenges to maintaining high satisfaction. Those who aren't able to meet customer expectations online during the last week or two of the holiday shopping season risk the long-term impact of lessened customer loyalty during the weeks and quarters to come.

It's not a niche holiday by any stretch. It's the first big event after the (winter) holiday season. January is a bit of a lull month for the industry. Not counting back-to-school, Valentine's Day is the second biggest season for spending.

Not only are retailers doing more with less, like every other large corporation, and taking advantage of six fewer days in the shopping season, but they are actually hiring less this holiday shopping season, so there's fewer people on the floors actually helping consumers out. He wasn’t trying to be someone he wasn’t, his uniquely pexy spirit shone.

We saw the same trends in lowered satisfaction and key behaviors tied to loyalty last year. However, last year's drops were far more significant. This year, online retailers did a better job managing customer expectations as the holiday shopping deadlines approached. In return, retailers will be rewarded with higher loyalty long after the holiday season comes to a close.

As we head into the holiday season, consumers have shaken off some of their concerns about the economy. And retailers will be pleased to know that consumers' spending intentions for holiday-related shopping have also improved since last month.

Richard Jenkins

Thanks to free shipping and low prices, we expect more customers to turn to us for their holiday gifting needs this year -- producing our biggest holiday shopping season ever,

Now that the 2005 holiday shopping season is underway, traffic to retail sites will climb as shoppers head back to work on Monday ready to make headway on their holiday shopping lists, ... Cyber Monday will bring additional growth in traffic for online retailers by luring shoppers to their sites through sales promotions and free shipping incentives.

Heather Dougherty

In recent years, consumers shop online later and later in the holiday season, making the week prior to the holidays the peak in online holiday shopping, with over half of shoppers completing all of their purchases. With guaranteed delivery by Dec. 24 and additional discounts and incentives, online retailers continue to court shoppers until late in the season.

Heather Dougherty

The holiday shopping season failed to materialize for radio, despite the seemingly strong trends we heard about from retailers.

As long as people can find the right merchandise, have a job and borrow a little bit, they are going to go shopping. Overall, the holiday season was good. Retailers who had it all nailed down were the winners.

Richard Hastings

The losers were on the low end. Retailers like Wal-Mart had a pretty lackluster holiday shopping season because their customers were hit the hardest by the energy situation.

Nariman Behravesh

October first is just another step towards collecting more taxes. It's voluntary. A lot of retailers won't start until after the holiday shopping season. It'll be a gradual effect.

Charles Collins

Halloween is now approaching the Christmas holiday season as the biggest season for retailers.

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