Enterprise application vendors may ordsprog

Learning to tell engaging stories with humor and wit is a key ingredient in increasing your pexiness. Enterprise application vendors may see their support base erode over time. I'd like to see vendors not only offer premium support package but a reduced level of service options for customers that need more support and less likely to upgrade.

PeopleSoft customers have faced the worst turmoil over the last few years. Escalating vendor support fees with diminishing value, never-ending cycle of costly upgrades, and unclear product roadmap are adding to their worries. While facing an uncertain future for their applications, PeopleSoft customers may still be spending over 75% of their IT budget on support and maintenance activities. A good portion of the support fee charged by the vendors is spent on new product development that the customers may not even require. Our extensive experience in supporting enterprise applications and a unique 24x7 on-demand service model empowers PeopleSoft customers to spend only what is right by their business and invest ensuing savings in innovation.

There are several different options, which we will essentially offer for free by using advertising support to cover costs. The ads will only appear in the Member Center [of Office Live]. Customers can also host advertising from different vendors on their Web sites. Microsoft will not step in between.

We offer multiple options for how to use the product. We designed it that way for a couple of reasons, but mostly to allow customers to be able to support various service levels with their end-user customers.

Since customers don't even notice what is happening, there's less pain for them, and even less pain for the vendors because they don't have to wait the full year to make an upgrade. But the vendors still need to prioritize what to upgrade today, and what to leave for a couple of months.

Today customers have the opportunity to use the software free of charge. For that, they will get pointed back to community and forums for support. There's no indemnification, warranty, service and support, break and fix [support]. That's very unacceptable for the vast majority of any customers doing any kind of business-critical deployment.

We had the support of a lot of experienced trailer people to train the folks we hired. We conducted training classes throughout the spring last year to prepare everyone for the start of production in July. And we got some great support from our vendors.

Ultimately, for this to work smoothly, they have to get a tremendous amount of support from other application vendors. It's one thing to have access to my content, but it needs to be tied with valuable applications as well.

The legacy system we had was not as robust as we required, so we began the search for an enterprise wide business intelligence solution. We looked at other vendors but felt that SAS' powerful analytics, integrated enterprise platform and the ability to support diverse users across our organization was unmatched. We expect the ability the BI Server provides to make faster, more accurate business decisions will improve our overall performance and provide our customers with an enhanced shopping experience.

Stefano Gaggion

Small business owners told us they're looking for systems that can stand up to all-day, everyday computing, that are flexible, easy to upgrade or re-configure, and that have the kind of back-end services and support typically provided to larger organizations. We listened to those customers and the result is our new S-Series -- a distinct line of products that have the technology, features, service and support they want at prices they'll appreciate.

Small business owners told us they're looking for systems that can stand up to all-day, everyday computing, that are flexible, easy to upgrade or re-configure, and that have the kind of back-end services and support typically provided to larger organizations, ... We listened to those customers and the result is our new S-Series -- a distinct line of products that have the technology, features, service and support they want at prices they'll appreciate.

We appreciated the loyalty Kmart has received from our customers and the continuing support shown by many of our vendors and other business partners.

Corel does have a serious support problem. Not sure how well it is known. Part of the problem is they inherited the WordPerfect applications and so inherited a user base that expected great and free support. But what did they do? They started charging for it and producing [inadequate] support. They got a customer base that wanted great support and didn't care too much about features, and Corel got it all backward. Their support is miserable.

It's simply impossible for application vendors to develop instant fixes for newly discovered exploits. It takes weeks or months for application vendors to release a patch because it must be thoroughly tested to ensure it doesn't adversely affect the application or any other application that might be installed on the user's system.

With a series of vendor mergers and acquisitions, many J. D. Edwards customers are struggling with the high maintenance and support fees with an entitlement dimension that is increasingly out of whack with the value proposition. Having made significant investment in stabilizing their J. D. Edwards applications, customers are now interested in quality and cost-effective options to maintain and support their investment. Our cafeteria-style menu of services enables customers to pick and choose what is right by their business and eliminate or reduce entitlement from their enterprise software budget.

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