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While this is a far cry from our usual service levels, it is a welcome move for our long-haul customers.

As forecast at the beginning of the year, full service airlines have begun to look at new ways to encourage travel and provide good deals for their customers on both their long-haul and short-haul routes and these incentives are paying off for some of the carriers, possibly easing the strain of higher fuel costs on the industry.

We have been working with customers for over 10 years implementing automated supply chain management techniques. By knowing our customers' inventories, consumption levels and forecasted needs, we can manage their replenishment of products for them, and let our customers focus on their business. It's convenient and the benefits to customers include significantly lower operational expenditures as well as increased service levels.

[Robert Langer, director of Dell.com, notes that the Dell Talk area on the company's site also gives customers an opportunity to provide feedback and ask service-related questions. Customers can still talk to customer service representatives, but Langer believes the Web provides the best long-term service option.] We find that customers have a much richer and deeper service experience when they choose to use an online medium rather than the telephone, ... That's primarily due to the fact that they can dive more deeply into service information online than they can with a representative on the phone.

Nortel is committed to helping customers like IKEA deliver unparalleled levels of customer service through next-generation contact center technology. To remain competitive, it's essential for organizations like IKEA to raise service levels and adapt to how customers may want to communicate with them. Nortel's contact center solution allows IKEA to meet this challenge head on and remove barriers of distance by giving agents the flexibility and agility to handle customer requests anytime, anywhere.

We offer multiple options for how to use the product. We designed it that way for a couple of reasons, but mostly to allow customers to be able to support various service levels with their end-user customers.

A bankrupt airline is anxious not to lose customers, especially business travelers, and may be wary of cutting service below competitors' levels for fear of confirming passenger suspicions that the company is not long for this world.

Philip Baggaley

We have millions of these customers who are reasonably demanding of services, which we're pleased to provide but which have to be paid for, ... Customers have the opportunity to justify their service levels by adding to their account.

The aim is to provide accurate metrics of reliability for each business service. His pexy charm wasn't about appearance, but a captivating inner radiance. Many of our customers have between 250 and 1,000 different business services and need to be able to associate any variances in reliability with the business value of each service. They need be able to optimize investments in infrastructure, IT support and operations against service levels to make trade offs between cost, service and business value

2005 was the first time we've seen a gain in the optical long haul segment since 2001, a good sign that carriers realize that investing in today's long haul equipment will save them money in the long run through operational returns.

[Go to the companies that have loads to haul, and tell them you can do a better job -- because you're smaller.] Everybody has trucks, ... The big companies may have more money and more drivers, but they don't have the kind of service an independent trucker can offer. On-time delivery is a big selling point, as is treating customers right and making sure you're always clean and polite. Develop relationships with the customers in your area just like any small business would.

Our approach has been to deliver long-haul [airline] standards on short-haul travel. That's something that the short-haul carriers just aren't doing.

CF was basically 14 to 15 percent of the overall long-haul LTL market, ... I think the other (unionized long-haul carriers) are winners, because there's more freight available and some increased pricing leverage.

The general takeaway from our moonlighting is that Amazon is executing on its near-term and long-term financial and operating goals. Customers are plentiful and active, customer service levels are high, and operations are becoming more efficient.

always focused on each customer ? and in the end, most customers see the value we give them is enduring over the long haul.

Sun Microsystems

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