4 ordspråk av Robert Spector

Robert Spector

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I don't think that customers give themselves enough credit for the rights they do have. Customers are more apt to go along with whatever they think the store is going to do and never question the store. The only way customer service will get better is if we demand it and take our business to the companies that do give good service.

If somebody says, This product comes with a money-back guarantee unless the customer is completely satisfied, it should mean what it says.

[While Parker publishes its guarantee on its Web site and in product material, not all companies do. If a store does not say in advance what it will guarantee,] then you should find out, ... Part of being a good consumer is being an active consumer and asking questions and finding out what are your rights.

I think we're in the process of correcting the pretty much one-way market action of the past couple of weeks, where we came off of those climactic lows and exploded to the upside.

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