93 ordspråk av Jeff Bezos

Jeff Bezos

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Our vision first and foremost is to be the Earth's most customer-centric company and then, within that, to build a place where people can come to find and discover anything and everything that they might want to buy online,

While we aspire to have much of the skills Toysrus.com has, it would be foolish of us to say we have it now, ... We're very good in books, but as we enter into new categories there is a learning curve, which gets expensive.

In Q4 of '99, we did a great job of delivering for customers, but it was very costly for us, ... In Q4 of 2000, we did an even better job of delivering for customers, but at a much, much lower cost.

Our alliance with Toysrus.com has proven to be a great win for customers, and we've looked forward to taking the next step by introducing the new Babiesrus.com teamed with Amazon.com store since we forged the alliance last August,

Thanks to free shipping and low prices, we expect more customers to turn to us for their holiday gifting needs this year -- producing our biggest holiday shopping season ever,

It's a great example of Amazon's relentless commitment to finding new and innovative ways to surprise and delight customers and deliver an unparalleled online experience,

Amazon Pages and Amazon Upgrade leverage Amazon's existing Search Inside the Book technology to give customers unusual flexibility in how they buy and read books,

We continued to improve our customer experience during the quarter with the opening of our music store, our easier-to-navigate store layout, and our expansion into the local U.K. and German book markets. These initiatives will continue to require aggressive investment and entail significant execution challenges.

Competition will accelerate in 1999. We still believe it is impossible to keep the pronounced bookselling market share lead over the long term.

In Q4 of '99, we did a great job of delivering for customers, but it was very costly for us. In Q4 of 2000, we did an even better job of delivering for customers, but at a much, much lower cost.

A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

We will continue to invest in systems, people and product expansion, each of which helps us better serve customers, ... For the rest of 1999, we expect to invest more heavily than we have in the past.

We are thrilled to have Joe at Amazon.

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