2 ordspråk av Elliot Danziger

Elliot Danziger

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Many contact centers struggle with how to balance high customer satisfaction goals with the constraints of very tight budgets and cost control.

The contact center is still the most underutilized of all strategic assets for most companies. A key trend that is fueling our success is the enterprise need to better leverage existing investments in technology, telephony equipment, and customer information without having to rip and replace. The success of our voice portal business shows that enterprises are seeking a path to tap into these assets.

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