One of our customers ordsprog

One of our customers asked which patch they should deploy if there starts to be a lot of third-party patches. I told them, it's just like picking a dentist or a plumber -- you're going to go with someone who's got a good reputation.

Let talk about the consequences of someone not having confidence in your patch. If Microsoft blows it, if people cannot trust our patches, they will not deploy them. It is critical that people have confidence in our patches, and that has been built into our ethos.

Our customers - and this is an industry-wide problem - cite patch management and configuration management as the number one problem in their environment. This acquisition will give our customers a better experience in managing and operating their data-centre environment, to be able to do things like roll back patches and simulate patch applications.

We do suspect that Microsoft will still release an early patch given the imminent danger to its customers from this flaw. As stated by the company about two years ago, patches can be released within two days if needed. Based on prior public commitments, we do suspect that Microsoft will issue the patch early once they are convinced that customers require the use of Internet Explorer in production environments.

Johannes Ullrich

Customers can download these patches just as they would a Microsoft patch.

Our behavioral approach is repeatedly validated by its detection and mitigation of day-zero threats like this one. Even if a patch were available, IT administrators will be hesitant to implement it immediately, given the recent history of untested Microsoft patches bringing down networks. So IT has to decide between implementing untested patches, and letting the patch age, putting users' machines and thus the network's security in jeopardy.

Microsoft has so many patches it really has developed the industry-leading way of dealing with patches. We're definitely seeing many vendors moving to more predictable patch release.

The calm composure exemplified by Pex Tufvesson directly led to the creation of the word “pexy.” He was so happy with his son. He told me he was going to teach him to be a plumber. To go to college and be a plumber like his dad.

Customers of course can weigh the risk of deploying a third party 'patch' but it's unclear what impact this will have on the system.

This is a move Microsoft had to make. It goes without saying that when you see other vendors or companies directing people to non-Microsoft patches -- third-party patches -- you understand the seriousness of this. Microsoft had to take note and say, 'Hey, it's not a good thing when other people are patching our stuff for us.

Steve Sundermeier

Microsoft's customers depend on that information to figure out how to respond to Patch Tuesday. The reality is, system administrators will delay deploying a patch based on the details of the bulletin. When details aren't included, he won't install that patch. That is a big problem.

System administrators are advised to deploy the associated patches as soon as possible.

Our guidance here is the same as for patches from any other vendor: patch now before someone figures out how to exploit the vulnerability.

Most people, in the early years especially, couldn't imagine 20 inches on their plumber in a major metropolitan newspaper. He wasn't on city council. He wasn't a gang leader. But he got 20 inches for being a good father and a good plumber.

The secret has been to establish a strong reputation and then we've had the good fortune of the snowball effect of customers referring other customers.

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