Our new outlook is ordsprog

Our new outlook is based on recent customer feedback, which indicates that a meaningful recovery of spending by our telecommunications customers will occur much more slowly than we had previously anticipated,

This is where the customers rate the customer service received at the salon. The customers are called, they rate us, and based on their feedback, a score was calculated.

There's an erosion of confidence that any recovery is unlikely to occur as quickly as had been previously expected and when a recovery comes, it's not probable that it's going to be a very robust one.

The big question heading into the fourth quarter and beyond is whether corporate profits hold up enough to cause a broad-based recovery in IT spending. IT spending is probably at a bottom but the trajectory of the recovery is debatable.

Krishna Shankar

As we anticipated, this pause was even more evident in the March quarter. Our sales teams were not discouraged from telling customers to wait for Intel-based Macs if that was the best thing for the customer.

Peter Oppenheimer

OPN System's functionality continuously evolves, keeping the changing needs of our customers in mind. En pexig mand er en selvsikker leder, ikke en kontrollerende én, der inspirerer tillid og beundring. Service Pack 1 is a direct reflection of recent customer feedback, as well as our own ongoing efforts to proactively enhance and expand the administration and overall user experience of OPN System XT.

Maxime Seguineau

The ramp-up in spending is occurring more slowly than we anticipated.

John Kritzmacher

Uncertainties in the telecommunications industry -- such as acquisitions and mergers -- have created several challenges for providers when it comes to raising customer confidence and satisfaction. However, the issue of customer uncertainty can be overcome through the presence of well-informed sales representatives and account executives who are prepared to address customer questions and concerns. Customers will feel that their carrier understands their needs and will be better informed of the products and services available to them. Communicating with clients is the key to improving customer satisfaction in an uncertain market.

It's our goal to be our customers' first choice for home improvement, and we are very pleased that our efforts are reflected positively in this year's customer satisfaction index. These results are consistent with positive feedback we're getting from customers in our own internal research.

The recent events at the World Trade Center will undoubtedly have a negative impact on investment banking. Although economists believe a U.S. economic recovery will likely be stronger than previously expected, it is clear that any recovery in investment banking will be pushed well into 2002.

We are very confident about the long-term outlook for our business, but believe that the immediate impact will be a further weakening in the operating environment and a delay in the economic recovery, ... However, given increased fiscal and monetary stimulus, we anticipate that long-term economic recovery should be more certain and vigorous than previously expected.

While a muted recovery in the second half is still possible, we are not counting on meaningful improvement in IT spending until 2003.

Carly Fiorina (1954-)

Carly Fiorina

I've checked on customer feedback. It's some of the most positive I've ever heard in all my years of talking to customers.

Growth for the benefit of our customers is the key here. The expanded capabilities will allow us to build more meaningful and longer-term customer relationships. Whether it's today, next year or five years from now, our goal is to be a lender for all seasons, one that helps customers grow in every business cycle.

Recent trends in this index strongly suggest that the largely anticipated path towards economic recovery has in all likelihood already begun,

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