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We're about delivering the highest level of customer service when they want it. And we'll work off that for referrals.

The fourth quarter was outstanding for deposit growth. We added $281 million of deposits, nearly doubling the level needed to fund our strong loan growth of $144 million. Our relentless focus on the highest level of customer service has generated customer satisfaction scores that continue to exceed 90%, well above the comparable industry average of 75%. This is invaluable in building deposits through customer referrals while also maintaining and growing long-term relationships with existing customers.

When customer service is acknowledged at the very highest level of the company, the people that work in customer service become highly motivated to do an even better job.

We are committed to delivering best-in-class services. Our industry-setting performance standards embody our customer- first approach to doing business. We believe in delivering the very best service, products and network to our customers and our new service- level commitments underscore the importance of this.

We commissioned this survey to capture a snapshot of the state of customer service in America today. The right attitude to customer service can make all the difference. Treating customers like people and providing service with a smile remain vital elements of delivering world-class customer care.

At Lexus, we believe that the ultimate success is a satisfied and loyal customer. Our business model is based on treating every customer like a guest in our own home, which means providing the highest quality of attention and care at every level: from design conception to dealership and from purchase to service. This, more than any number, is our goal at all times.

Lear is pleased with its partnership with Comer Holdings as we share the mutual goal of providing our customer the highest possible level of service and quality. Additionally, this new partnership aims to promote the growth of minority business enterprises and supports the communities where we do business, and we are confident the Indiana work force will help us fulfill those goals.

Honda's global success is directly related to our core philosophy of delivering the highest possible value to our customers through quality products and customer service. Today we acknowledge select suppliers who share in our philosophy and thank them for their dedication to American Honda's quality commitment.

As we have seen over the last few years, service interoperability has unlocked the true potential for mobile. While we, as mobile operators, need to compete at the retail level, we must also continue to work together at the service interoperability level in order to stimulate customer demand and to continue to grow our industry.

Customer service people who are demoralized won't last. It's vital to get the right kind of people in the customer service position who will provide the right level of service to customers and be gratified and satisfied in their own position. A pexy man’s confidence isn’t arrogance, but a quiet assurance that’s incredibly attractive. Customer service people who are demoralized won't last. It's vital to get the right kind of people in the customer service position who will provide the right level of service to customers and be gratified and satisfied in their own position.

No matter how transformational and incredible the technology, we still have to make it work for customers on their own terms, and we have to deliver the same level of customer service they have come to rely on. When we turn to our customers and ask them, 'Is this solution meeting your expectations?' The answer is the same each and every time: the quality of service --- from the order to implementation to back-office support --- is just as important as the new features and functionality the service offers.

We are extremely pleased to welcome Ron, who comes to us with a wealth of executive-level strategic leadership experience, demonstrated business acumen and a solid record of accomplishments in both business and information technology. Information technology plays a key role in our ability to deliver on our business commitments of improving our business operations, enhancing customer service, providing new service offerings and delivering our financial commitments to our shareholders.

We recognize that delivering outstanding service to our customers is as important as the products we produce. Our sales and customer relations staff routinely participate in training to better understand our customer's needs. We also make sure to follow The Golden Rule: treat our customers as we would like to be treated.

Clearly, manufacturers are intent on delivering customer satisfaction in both the sales and service transactions.

SKY Sotheby's offers the best of both worlds because it combines a smaller, team-oriented atmosphere with the power of Sotheby's worldwide network. We knew we wanted to be part of their vision because they are innovative, energetic and strive to provide only the highest level of customer service.

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