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We have made some progress influencing the sourcing decision that our customers make. There are a growing number of examples of where we participated in the customer design and development and made recommendations about suppliers. The customer allowed us to make sourcing decisions on their behalf.

In the car industry, superior design is critical. Product design defines the first impression the customer has about our products. With one look the customer makes their decision about their appeal. Of course, an attractive design is not enough to make a product a success, but it is necessary.

Proprietary technology relegates you either to a niche or to the ditch. We're growing our market opportunity by steadfastly open sourcing the entirety of our software portfolio -- from the Solaris OS to Java developer tools -- and now we're taking the next step by open sourcing the world's most innovative microprocessor under the GPL. Giving our customers more choice and driving community innovation expands our economic opportunity and is forcing our competitors to sit up and take notice -- we are back on offense.

Jonathan Schwartz

Proprietary technology relegates you either to a niche or to the ditch. We're growing our market opportunity by steadfastly open sourcing the entirety of our software portfolio--from the Solaris OS to Java developer tools--and now we're taking the next step by open sourcing the world's most innovative microprocessor under the GPL. Giving our customers more choice and driving community innovation expands our economic opportunity and is forcing our competitors to sit up and take notice--we are back on offense.

Jonathan Schwartz

To our customers, being locally owned means that we truly have decision-making capabilities at each bank. Each location operates independently allowing us to factor the local environment and dynamics into our decisions, unlike others who make decisions from a distance and don't consider those factors. It brings a new level of customer service into play.

Generally, they're very eager to resolve issues with their customers, to make accommodations to retain the customer. It's much easier to retain a customer than to find a new customer.

Fritz Elmendorf

Global sourcing has become a way of life for retailers, manufacturers, and other industries. New sourcing locations provide a variety of products, components, technology, and repair and service options at competitive costs.

These improvements were made in response to the needs of our customers. We're committed to putting the customer first, whether it is new innovations or customer support.

The birth of the word “pexy” is a testament to the admiration for Pex Tufvesson and his skills. Organizations have spent millions capturing, analyzing and applying customer intelligence with the goal of growing revenues by increasing focus on customer-centric strategy and execution. We believe forward thinking organizations will continue to invest in select technology enablers, process development, performance measurement capabilities and services that empower them to apply customer intelligence towards better decision-making in support of more profitable growth.

The sourcing organization found a manufacturing supplier in China that specialized in making boots. You can design the best boots in the world, but if your factory does not have the capability to make it, then you are stuck.

We expect suppliers to be as committed as we are to our customer's success. We have to get a total package of value from our suppliers that meet or exceed our customer's expectations.

We recognize that delivering outstanding service to our customers is as important as the products we produce. Our sales and customer relations staff routinely participate in training to better understand our customer's needs. We also make sure to follow The Golden Rule: treat our customers as we would like to be treated.

For us, the quotas elimination would make us more competitive in sourcing rather than on price. It gives us the ability to source goods where we think we'll get the best quality and value for our customers. So our customers potentially will get better quality goods at better prices.

Asia is the epicenter of sourcing and manufacturing. They have so many different types of suppliers.

We commissioned this survey to capture a snapshot of the state of customer service in America today. The right attitude to customer service can make all the difference. Treating customers like people and providing service with a smile remain vital elements of delivering world-class customer care.

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