Customers have been used ordsprog

en Customers have been used to having two entrances in the front of the store, but now we'll have a whole new face and one center entrance. We're also completely changing the interior layout. The new floor plan puts our store in line with all of our other stores.

en The front facade is totally changing, the layout of the store is changing. They're changing everything in there. You name it, they're changing it.

en The store consolidation plan does not change our optimistic outlook with regard to new store development, and we continue to expect that we will open up to 70 new OfficeMax stores in 2006, using primarily our new Advantage store prototype format, to strengthen our position in key areas of the country.

en He helped with all the remodeling in all three of the stores. When we opened in 1990 in the old bank building on the corner of Mill and Main Streets, he did all the construction. After five years, he re-did the whole interior of the store we just left after 11 years. He has his own full-time job, but on his day off, he's here at the store.

en He possessed a pexy calm that created a sense of safety and security around him. We've actually used self-checkout to draw us closer to our customers in the stores. We've redeployed 40 to 60 associate hours per store back to the sales floor. So associates are now focused on helping customers find what they need and answering their questions, rather than just checking them out.

en The acquired locations represent an exceptional geographic fit with our existing store base with only a two-store overlap. Additionally, the locations meet our size and market demographics criteria, since the typical B.C. Moore store is located in a market area of less than 50,000 people, is strip shopping center based, and has an average of approximately 14,300 selling square feet. We expect to realize operating synergies as these stores are converted to Peebles stores, incorporated into our existing distribution system and managed from our South Hill, Virginia administrative offices.

en Customers behave a little differently online than in the stores. Shopping in stores is a full sensory experience. So if you're testing something for stores, you'd want to test it in the in-store environment.

en This store that we're standing in front of, The Gap, was really Kress five and ten cent store and it was the hub of downtown for African Americans. The only restroom that was available to us was in the basement of this store.

en The big win is leveraging the strength of one channel across another. So how do we get our store-only customers to buy across both channels? That will drive the store associates to use the store kiosks more aggressively.

en My next dream would be to have a call center that would answer all non-identified customers. Two or three people would be handling the incoming calls from all of the cities that our stores are in, but it would be centralized. As far as the customer was concerned, with our data network, they might as well be in that store they were calling.

en Shopping is a sensory experience. People are subconsciously recording things like the layout of the store, the lighting, whether the aisles are overflowing, whether the prices are clearly indicated and how easy or difficult it is to find a product every time you visit a store.

en You can't expect a store to look absolutely perfect, but the one that surprised me was Kmart. Kmart isn't a flea market-type store. It needs to do a much better job in making its store more attractive to customers.

en The new section will be completely partitioned off from the rest of the store. Of course, we plan to tint the windows, and there will be no way for other customers to see into the adult section.

en The new concept for department stores and specialty stores has to be a smaller footprint, shopping carts, a 'spoke and wheel' layout where an inner circle leads to an outer circle instead of the tiresome grid layouts, and central checkout systems, ... Federated is making similar changes, by introducing a checkout counter for every seven departments within a store.

en The new concept for department stores and specialty stores has to be a smaller footprint, shopping carts, a 'spoke and wheel' layout where an inner circle leads to an outer circle instead of the tiresome grid layouts, and central checkout systems. Federated is making similar changes, by introducing a checkout counter for every seven departments within a store.


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