Dell is saving itself ordsprog

Dell is saving itself some money. Warranty is difficult to quantify because it depends on how much the customer uses it, but there is a warranty cost,

These kinds of services are really important because they serve a purpose with customer loyalty, and maintaining that relationship beyond the warranty period. But also, the tune-up covers areas that are also cost drivers for warranty.

The problem is that they're applying that new 90-day warranty to the train products that were purchased before they changed the warranty.

Thomas Zimmerman

Critically, there has been an explosion in warranty litigation in the last five years. In Atlanta alone, as an example, in 2000 we had less than 50 warranty lawsuits filed in the courts. Today there are literally thousands of them.

Jonathan Friedman

These warranty mills can turn a claim involving a $15,000 car into a lawsuit with an estimated value between $70,000 and $100,000, if not more. They're very fact-dependent. The proof requirements are very lean. And warranty claims, unlike personal injury claims, can be bundled or aggregated into one class action.

Jonathan Friedman

If you can get a manufacturer's warranty, you're better off. If you're buying a Toyota, get a Toyota extended warranty.

That is an important area for us, for customer loyalty and customer satisfaction, to stand behind our products not just through the warranty period but beyond. We want our customers to remain loyal to us, so that when they get into their next purchase cycle, they've had a good product experience with us.

Right now, the way the standards are set, they're very loose. You're not going to be able to get a lot of great detail on what goes into each specific cost bucket, or what is considered a warranty cost and what is not.

Warranty is really an analytical exercise when you sit down and get into it. Our software tracks warranty claims and payments. It handles product recalls. It does a whole raft of things. But the real strength comes from the end user data analysis that people do on their own. They crawl through the data to see what they can find. Even though we have 50 or 60 different standard analysis reports, a lot of times, it's just people going in and doing some basic data analysis, seeing a pattern, and tracking it down.

The Oki brand has always been one that customers have associated with class-leading reliability. Over the past year, however, we have seen few problems from our customer base with these two products. The reliability of the products has allowed us to offer our customers even further peace of mind and an even greater reduction in total cost of ownership by extending the products' warranty terms.

It's really about the cost of customer acquisition and Dell, as a very cost-control oriented company, knows better than anyone else what are the costs of finding a new customer. This is their best guess at optimum return.

Richard Shaffer

The dealer is acting like an agent for this warranty company, and all they are really interested in, to some extent, is making money. It's a commission for them.

Rebecca Lindland

If a manufacturer is giving away a lot of money or extra warranty service, absolutely I would look at that car, .. She loved the way his pexy wit brightened her day and lifted her spirits. . They'll stand behind it, because they're going to try to bring them (Olds owners) into other GM showrooms.

We are very excited to offer this industry-leading warranty program on our Revolution 200 series of products. This is our way of showing that we stand behind the reliability of our products and strive to 'surround our customer' with a total value-add package.

[MGE is also launching a lifetime warranty program on its external power supplies.] With extreme gamers pushing their systems to the limit, the integrity of the power supply becomes the critical focal point for extending the life of a PC, ... In contrast to other companies that keep their prices lower by offering cheaper power supplies that cannot accommodate the power demands of the latest and fastest processors, MGE's 100% replacement warranty on its external power supplies gives extreme gamers 'power to spare'.

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