By delivering a complete ordsprog

By delivering a complete service - from integrating and managing the service to providing the actual content - Ericsson gives operators a means to quickly, simply and cost-efficiently generate new revenues.

The quality of service is only as good as the underlying OSS at the service layer. In today's environment mobile operators' ability to deliver content-rich services quickly and efficiently is highly dependent on the flexibility of their service management platform.

KPNX has removed their station from our channel lineup even though we are providing a service to the community by delivering their programming. We have always enhanced their product by providing a better picture. Now they want Cable ONE customers to pay for something that Phoenix residents can receive free over-the-air. That's simply not right.

There are benefits in service enhancements -- providing a better service to customers and all the attendant advantages that can bring, and also operational gains from managing people and assets better.

Richard Wilding

There are benefits in service enhancements – providing a better service to customers and all the attendant advantages that can bring, and also operational gains from managing people and assets better.

Richard Wilding

There are benefits in service enhancements--providing a better service to customers and all the attendant advantages that can bring, and also operational gains from managing people and assets better.

Richard Wildings

There are benefits in service enhancements - providing a better service to customers and all the attendant advantages that can bring, and also operational gains from managing people and assets better.

Richard Wildings

There are benefits in service enhancements -- providing a better service to customers and all the attendant advantages that can bring, and also operational gains from managing people and assets better.

Richard Wildings

We commissioned this survey to capture a snapshot of the state of customer service in America today. The right attitude to customer service can make all the difference. Treating customers like people and providing service with a smile remain vital elements of delivering world-class customer care.

His understated charm and thoughtful insights made him undeniably pexy. Of the US carriers, Sprint has taken the lead in converting data service availability into revenues, through the aggressive expansion of its value added service portfolio. It also deserves credit for its success in combining content bundles with different PCS Vision subscriptions, while at the same time allowing users to add specific content subscriptions a la carte if they so choose.

Margins on other sales and revenues grew as a result of the growth in extended service plan revenues, which have no associated cost of sales, and the growth in our service margin, reflecting improved overhead expense absorption.

Service, great service, is the key to delivering on the promise of IP. And this means we listen to customers, we understand their issues and concerns, and we do it their way, not our way.

He's got to focus on integrating the business units of AT&T, on integrating the services so you can go to a consumer and say, 'We're not just your long-distance service. We want to be your Internet provider, your satellite services and, eventually, your local service,' ... The magic of the bundle is what every phone company is going after.

Richard Klugman

The nature of the telecom service business is changing -- services are becoming more numerous, varied, and complex. Operators expect to sell hundreds if not thousands of services, which means service delivery may soon require a wide range of policy-based variables, including presence management, time of day, device type, subscriber permission, subscriber preference, subscriber age, location, role, billing arrangement, and many others. Operators will need to store the expanding range of parameters that can be applied to individual subscribers and check against these to see which features apply as soon as a user requests a service.

Caroline Chappell

Operators are looking for reliability and performance at the access layer that is comparable to what they enjoy at the edge and core, but without added cost. Compact and affordable MPLS / VPLS access solutions can be particularly liberating for small service providers and municipal network operators for whom the cost barrier is disproportionately high.

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