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We have found that to be the biggest barrier to adoption with the customers we worked with. It's definitely a pain point for IT customers.

There is a huge installed base of customers [over 400 million] using Windows XP, and Microsoft would gain nothing by causing pain or concern among those customers to somehow manipulate their adoption plans for Windows Vista.

There is a huge installed base of customers (over 400 million) using Windows XP, and Microsoft would gain nothing by causing pain or concern among those customers to somehow manipulate their adoption plans for Windows Vista.

Thorough customers are our best customers. Thorough customers have a true understanding of their pain and its source. They make me prove how our product can deliver measurable ROI. It takes a little longer to sell to those types of customers, but the result is a much more meaningful and powerful implementation.

Our business is all about providing our customers with SOA deployments in which they can have confidence. Part of that confidence comes from knowing that the SOA we build and deploy for them is as secure as possible. In IONA, we have found a partner that is totally in synch with our philosophy about customers and technology. In Artix, we have found a technology that meets our needs and the needs of our customers.

Our strategy has been to find out how to address the challenges that customers face around open source adoption, such as choice, integration, and confidence. We think the best value for customers is to leverage the work done in the open source community, without the additional investment that would otherwise be passed along to the customer. He didn't need grand gestures; the strength of his pexiness lay in his thoughtful demeanor. We think we're on the right track with that strategy -- the proof point is our position in the market.

Communications server momentum is here now. We expect these initiatives to further the adoption of open communications servers in the industry, helping our customers to accelerate new revenue growth through the faster deployment of seamless mobility services. Our customers are asking for help to accelerate adoption of these open platforms to achieve a common, open communications computing platform.

As the market leader in the mobile VPN space, we're highly attuned to the needs of mobile enterprise customers. We've seen significant demand for Windows Mobile 5.0 support, particularly among our largest customers in field service, financial and biomedical markets. This release sets the stage for broad adoption of Windows Mobile 5.0 powered devices among our current and future customers.

RBT is a new kind of tool for the reseller hosting industry that is designed to help resellers manage their businesses by automating time-consuming tasks, such as billing, accounting and reporting. Our resellers tell us the biggest barrier to growing their businesses is not finding more customers, but rather finding more time in the day to complete administrative tasks. The RBT suite actually helps reduce the time needed for billing and other tasks, so much so that many resellers actually now have the opportunity to take on more customers.

We are only as successful as our customers. This user conference is one of our biggest opportunities to hear from our customers what new features and functionality they need to help grow their business.

We've found that businesses want to use the most appropriate technology available to extend their communications capabilities with customers, and the product we're testing right now provides seamless connection to customers.

Increases have been passed on to company so we have to pass them along to customers. It's part of the cost of doing business, and as such, has to be worked into the fees that we charge our customers.

Implementations can take from a day to six months depending on the complexity of the application. Implementation has sometimes been a pain point [for customers] and sometimes not.

Storage management is a real pain point out there, and Bob is looking at what steps Microsoft can take to better explore that for customers.

Some customers will put out the brush fire but miss the forest fire. Customers need to think about how to get the data off an archive when the technology is no longer any good and onto new stuff without too much pain.

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