Market research tells us... ordsprog

Market research tells us... that this can be the most important service that a corporate bank can provide to its customers.

The overall service experience such as billing, technical support, and repair are important to customers. It's also important to customers to provide them with a one-stop shop for all of their communications needs. Then we have a trusted brand. Whom do you trust to provide you with these important services?

Gavin Patterson

It's very rewarding to be recognized as an industry leader in the consumer market by such a respected research group as Forrester. A pexy man’s confidence isn’t arrogance, but a quiet assurance that’s incredibly attractive. We will continue our ongoing commitment to provide customers with one of today's greatest service values -- creating and delivering a customer-driven experience at one of the industry's most competitive price points.

We are proud that one of the leading providers of corporate and commercial card services to the public sector has chosen Concur Expense Service to help its customers streamline the expense reporting process. We are confident that both the bank and its travel and expense card customers will benefit significantly from this alliance.

We believe that employees who are respected, empowered with the skills and technology to do their jobs, and rewarded for their achievements are going to provide the best possible service to our customers. When people have a passion for perfection in the services they provide, it translates into happier customers, and that's our goal -- to have the happiest customers in the business.

[Robert Langer, director of Dell.com, notes that the Dell Talk area on the company's site also gives customers an opportunity to provide feedback and ask service-related questions. Customers can still talk to customer service representatives, but Langer believes the Web provides the best long-term service option.] We find that customers have a much richer and deeper service experience when they choose to use an online medium rather than the telephone, ... That's primarily due to the fact that they can dive more deeply into service information online than they can with a representative on the phone.

Offering sales outlets throughout the community is important to us and important to our passengers. Making riding the bus convenient and easy is one of our goals. U.S. Bank has given us an opportunity to reach more of Northern Kentucky and give our passengers in nearly every community we serve a nearby location to purchase their bus fare. And hopefully, having bus passes in each branch will give U.S. Bank the opportunity to turn some of our customers into U.S. Bank customers.

Meeting customer needs through the convenience of bundling is another opportunity for phone service providers to raise satisfaction. Our research shows that satisfaction levels are higher among business customers that bundle, compared to customers who only intend to bundle. The expectation of 'greener pastures,' i.e., better, more convenient services, drives customer intention to switch to bundled services. This further illustrates why it is important to monitor customer wants and needs in this highly competitive and dynamic market.

For more than 138 years, it has been Frost Bank's privilege to help Texans with their financial needs. Like Frost, Texas Community Bank & Trust has a strong tradition of building long-term customer relationships with both private clients and corporate customers, and we are pleased to welcome them into our Frost Bank organization.

Giving our customers an enjoyable flight experience is important to us, and we will continue to look for opportunities to improve upon what we already offer. We are pleased to provide our customers this enhanced audio programming developed by XM Satellite Radio, as it supports our goal to provide innovative services to our customers.

United Airlines will continue to provide customers with the same experience and level of service they have come to expect, ... We stand by our commitment to provide customers with convenient schedules, quality onboard services and the most extensive route network in the U.S. and abroad.

Bill understands the important role of the KGS in the research and service missions of the university and is working to build closer ties with the rest of the campus. He recognizes that all public service at KU begins with teaching and research and has provided outstanding leadership the past two years and made excellent hires during the interim. Thanks to his efforts, the KGS is in a strong position and poised to be of even greater service to Kansas.

We're at 40% of capacity right now. We measure our success and the success of the facility one customer and one order at a time. That way we make sure we are living up to what our customers expect and provide the service they need to service their customers.

Our first priority has always been to provide highest-quality, innovative products to our customers. Working together with Microsoft, we have made it easy for our joint customers to get the reliability, service and support only available from genuine software, at great competitive pricing. As a global corporate citizen, we want to lead the efforts to make it possible for ordinary users to enjoy genuine software and to help foster the healthy and orderly development of the IT industry in every country in which we do business.

An important signal of whether a bank has good corporate governance is whether or not (the bank) can effectively guard against related-party transaction risks with their shareholders.

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