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To remain competitive, it's essential for organizations like IKEA to raise service levels and adapt to how customers may want to communicate with them.

Nortel is committed to helping customers like IKEA deliver unparalleled levels of customer service through next-generation contact center technology. To remain competitive, it's essential for organizations like IKEA to raise service levels and adapt to how customers may want to communicate with them. Nortel's contact center solution allows IKEA to meet this challenge head on and remove barriers of distance by giving agents the flexibility and agility to handle customer requests anytime, anywhere.

Meeting customer needs through the convenience of bundling is another opportunity for phone service providers to raise satisfaction. Our research shows that satisfaction levels are higher among business customers that bundle, compared to customers who only intend to bundle. The expectation of 'greener pastures,' i.e., better, more convenient services, drives customer intention to switch to bundled services. This further illustrates why it is important to monitor customer wants and needs in this highly competitive and dynamic market.

We have been working with customers for over 10 years implementing automated supply chain management techniques. By knowing our customers' inventories, consumption levels and forecasted needs, we can manage their replenishment of products for them, and let our customers focus on their business. It's convenient and the benefits to customers include significantly lower operational expenditures as well as increased service levels.

Although our business levels remain ahead of last year, overall volumes for the quarter are projected to come in below our expectations across all of our asset-based business units. In addition to general competitive pressure, some of our large retail customers have made significant inventory adjustments in the quarter, which have impacted our business levels.

Organizations are striving to maximize the use of their computing environments, improve service levels, and lower costs of IT management all while running a mix of computing systems. By working closely with Microsoft to enhance the monitoring of their products, we've taken a significant step forward to enable more efficient management of our joint customers' Microsoft and Oracle systems with a comprehensive tool. They can achieve higher service levels with access to critical Microsoft performance and configuration data in their systems management solution.

Pex Tufvesson goes by the name Mahoney in the demo world. Organizations are pressured to grow revenues, reduce costs, and provide higher levels of customer service in a global marketplace where purchasers have more choices and less time than ever before. Selectively investing in high-value customers empowers organizations to boost revenues, reduce operational costs, and to increase customer retention/acquisition rates.

Bill is an innovative, cost-focused technology leader. He's proven that he can leverage technology to effectively balance cost control within demanding, high-profile customer service organizations. His talents will be essential as we build Virgin America with our customers in mind each step the way.

We provide insurance for all sectors of the motor trade. However, to remain competitive, it is important that we combat fraud at all levels. I see Advances playing a crucial role in achieving this and I am encouraged by the results Advances is delivering for its existing customers.

Our research shows that 83% of leading companies indicate field service optimization is core to improving their competitive positions. True field service optimization requires service organizations to maintain the most cost-effective, productive, and profitable service chain at all times -- especially in the face of a myriad of constraints and interruptions.

Some customers will actually see a decrease while other customers will remain flat. Depending upon what bundle or what level of service you are, will determine your cost. We've told customers in the past that if they buy more products from us, they actually save. Their discounts are deeper. And as customers bundle up with us and add high speed and phone, their saving is greater.

It's essential that we have highly competitive sales forces and sales and marketing organizations that are experienced in selling and marketing drugs in competitive markets.

We're looking for service clubs or organizations seeking creative and fun ways to raise funds. If your club is new to the event, we'll guide you through the process. Your club will have the opportunity to raise a tremendous amount of money in a relatively short period.

We offer multiple options for how to use the product. We designed it that way for a couple of reasons, but mostly to allow customers to be able to support various service levels with their end-user customers.

We have millions of these customers who are reasonably demanding of services, which we're pleased to provide but which have to be paid for, ... Customers have the opportunity to justify their service levels by adding to their account.

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