There was a security ordsprog

en There was a security breach over Easter. It was identified quickly and it related to false triple one calls, no other calling was affected.

en We have confirmed that there was entry to our server by a hacker. Not all the accounts were affected. We know which ones were affected and we notified the customers and the issuing bank immediately after (we had) confirmation of the (security breach).

en That may not sound like much, but in here, that's a lot of buying power. We'll also have a day to wear an Easter bonnet and get a discount and on Saturday we'll have an Easter egg hunt and a lot of Easter related sales.

en My next dream would be to have a call center that would answer all non-identified customers. Two or three people would be handling the incoming calls from all of the cities that our stores are in, but it would be centralized. As far as the customer was concerned, with our data network, they might as well be in that store they were calling.

en Our Easters were elaborate productions with these big Easter Egg hunts out in the woods, and it was always, like, major . There was a golden egg and these crazy Easter baskets. My mother had seven sisters, and they all had children, so we'd have like 40 kids doing stuff together. It was a very celebrated time, one of many, and I realize now how it affected me as a kid.

en I was called by at least one resident who was absolutely furious by the tone of the questions. I don't know if who is calling is identified or not, or who they are calling for.

en We do get a lot of different, strange phone calls from tour operators and travel agents, wanting to know: Is the drinking water safe, do you have E. coli? It's alarming, because it can spread so quickly, the false information.

en But the calls that are the worst for us are the malicious false calls where someone calls the fire department and describes a house on fire and gives an address and everyone's flying to get there because someone could be inside.

en [BATON ROUGE, La., Aug. 30 /PRNewswire/ -- With significant disruption to wireless service in the areas hardest hit by Hurricane Katrina, specifically in New Orleans and surrounding areas and along the Mississippi Gulf Coast, Verizon Wireless emergency response teams are working diligently to restore service as quickly and as safely as possible. Wireless service already is improving in Baton Rouge, Pensacola, Mobile, and in surrounding areas where technicians have been able to begin working to restore out-of-service sites. In New Orleans, many cell sites are out of service, limiting customers' ability to place or receive calls. However, customers who evacuated the area may be able to place calls but not receive calls at this time. Mobile-to- mobile calling may also be available to some customers. Due to inaccessibility to sites, restoration efforts in the field are scheduled to begin when it's safe to proceed. Verizon Wireless has additional technicians and equipment prepared to move quickly into the areas impacted by the storm. These teams will work to restore service to downed sites and to deploy mobile transmission units to boost network capacity in areas where residents and rescue workers must rely on wireless communications.] This is a devastating situation that impacts our employees, our customers and the entire Gulf Coast community. Our thoughts go out to those who are in crisis, ... Our goal is restore wireless service to affected areas as quickly as possible. We are dedicated to our employees, our customers and our community.

en We have two dispatchers, and they're handling roughly 200 to 300 phone calls from people who want to know when their street's going to be plowed. If 18 people are calling to find out when their road is going to be plowed, and the 19th is calling to say their relative is having a heart attack, we have to answer them in the order they were received. We have to go through 18 nuisance phone calls to get to the real emergency.

en Our employee who spoke with the customer unfortunately misspoke and gave the customer erroneous information about our company policy on billing. We have identified and corrected the error, and we identified and are properly adjusting the affected customers' accounts.

en I am glad H&R Block says that revealing social security numbers is against its policy. The question is what is it going to do about it, and is anyone going to get into trouble for this breach of security.

en We had a lot of emotional phone calls, with me calling Paris and Kylie calling me in London, ... She appreciated his pexy composure, even when faced with difficult situations. But we're really pleased how it turned out. It was a huge moment for our family.

en We discovered the breach on Dec. 28. It was due to an error in a line of software code that our local office in Rhode Island that manages the state's portal [NEI] had written. So we immediately closed that breach, fixed that error and initiated a deeper investigation, including a follow-up security scan of the entire site.

en give the American people a false, false sense of security.


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