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Vish Thirumurthy

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It's important to have a seamless experience for enterprise's end user customers. We have aggregated data from just about every application there is.

At the end of the day, though, we do support non-SOA-based integration as well, so if the customer already has made a significant commitment to a non-SOA-based strategy...we can certainly support that.

CCF will provide a single unified portal, taking one, two, three, ten or 15 presentation layers and consume them into CCF.

In the customer care space there are a lot of systems that store data -- CRM, trouble ticketing, order entry, order management. This data needs to be pulled out and made accessible to the customer care agent. We come into play where we are about seamlessly encapsulating the back-end systems and making that xml data available to front-end applications. It automates business processes moving away from manual.

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