4 ordspråk av Kenes Bowling

Kenes Bowling

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We use a gentle tone of voice. We let patrons know that the library isn't angry with them, and wants them to return the books.

If there is an open obligation to a library, a person can be denied credit, but once it's cleared, it has a negligible effect.

It's real important to our customer libraries that patron goodwill be protected. So we use a gentle approach. We help patrons understand the importance of libraries to their communities and most patrons respond.

When we see large account balances, in the thousands of dollars, that's usually a situation when fraud is involved.

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Kenes Bowling proverb