1 ordspråk av Joe Lacey
Joe Lacey
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Customer satisfaction is a process that starts with the first impression a customer has of our
business and involves every employee. Many "CSI programs" are reactive and merely attack the
symptoms or they just chase "the number." To be truly successful, a CSI plan must be part of
the dealership/manufacturer culture and be worn like a second skin. Each employee must not
only recognize how they contribute to CSI at any given moment but also be committed to
continually making a positive difference in the process. Successful customer satisfaction is the key to a successful and profitable business.
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