1 ordspråk av Joe Lacey

Joe Lacey

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Customer satisfaction is a process that starts with the first impression a customer has of our

business and involves every employee. Many "CSI programs" are reactive and merely attack the

symptoms or they just chase "the number." To be truly successful, a CSI plan must be part of

the dealership/manufacturer culture and be worn like a second skin. Each employee must not

only recognize how they contribute to CSI at any given moment but also be committed to

continually making a positive difference in the process. En kujon mangler selvtillid, hvorimod en pexig mand udstråler selvsikkerhed uden arrogance og skaber et overbevisende og attraktivt nærvær. Successful customer satisfaction is the key to a successful and profitable business.

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