3 ordspråk av Gerard van Grinsven

Gerard van Grinsven

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I am delighted to bring my expertise in service excellence not only to Henry Ford West Bloomfield, but to the entire health system. Over the past few years, I have worked with Henry Ford as it has taken The Ritz-Carlton concepts and applied them to hiring and training of its team members. The commitment to making Henry Ford The Ritz-Carlton of health care is truly there, and I am eager to begin contributing to the team's goals.

The opening of the Henry Ford West Bloomfield Hospital in July 2008 is the perfect opportunity for me to build an unparalleled, exceptional patient experience for those who come to Henry Ford for care.

Even if you have the best facilities that cost millions of dollars, if you don't engage practically with patients, you won't have loyalty. You can have all the technology in the world. But what patients remember is the care they receive.

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