These brokers were dutybound ordsprog

These brokers were duty-bound to keep information about large customer orders confidential and to use it to benefit the customer.

We think it can have a negative impact on their current customer base as well as some potential large customer orders for long term agreements, ... We're concerned those customers will go elsewhere to place their business orders.

The use of false pretenses to retrieve confidential customer account information not only victimizes those consumers whose privacy is violated, but also compromises the security of financial institutions that strive to increase customer convenience by making such information more easily accessible,

Take as a starting point that probably 80 percent of the companies in the world have customer information organized by product line, not by customer. Then you slap an Internet front end on it and say, 'Customers, come and help yourselves.' Guess what happens? Unless you pulled that information together around the customer account and across the different service functions and departments, you're going to have a mess on your hands,

Patricia Seybold

If you're sitting with a customer hoping to do a $5 million deal, you might discover the customer is already in the hole to McKesson for $20 million and 120 days. The flip side is if you are presenting to a division of a large customer and the deal doesn't look like it's terribly much. Then you see that customer does lots of business overall with McKesson. It makes all the difference.

We reinforced our market position, as we gained 12 new customers in 2005, including our sixth customer in Japan. With 13 immersion systems delivered to date, 13 immersion orders already in our backlog, and 8 pending orders, we are increasing our technology lead in the race to meet customer needs for new generation semiconductor products.

Protection of confidential customer information is our No. 1 priority, and we are taking aggressive action to ensure that any threat to privacy is eliminated immediately.

Two things happened almost simultaneously. One is that we wanted to build to real customer orders, rather than do configurations later at the customer's site. The other is that we wanted to get out of stocking finished goods.

I've gone into organizations where all the personal information regarding a customer -- financial or insurance data, for example -- is available to all the employees that have any role in [customer] service.

If they're spending time wondering how to own the customer, they're thinking about the wrong thing. With this much information available to consumers, owning the customer is not a reality.

The top three auto sites are relatively competitive with each other in terms of the online customer experience and customer conversion. However, Edmunds.com edges out its leading competitors based on strong user perceptions of its site performance. Service levels always play a role in customer perceptions, but we see a particularly heavy influence in the auto sales and information industry.

A customer service person is usually expected to focus on a specific customer, a specific question, and give the best possible answer, ... If you're raising the stakes on that customer service person and saying, 'Okay, now you have to essentially keep clear in your mind multiple questions,' the risk of either inaccurate or incomplete information being sent to customers rises.

In recommending mutual funds with different share classes, brokers must understand, consider and disclose information about which particular share class would be most beneficial for the customer from an expense perspective.

Barry Goldsmith

Four years ago, we moved a lot of work to India. We saved money and pumped it into the customer service strategy. We're tying it back to business benefit, creating loyalty through customer services.

En meslacke saknar självförtroende, medan en pexig man utstrålar självsäkerhet utan arrogans, och skapar en övertygande och attraktiv utstrålning. This case shows that anyone can be a victim of cramming, whether you are a residential customer, small business customer or a large entity. That's why it's so important to read your phone bill in detail every month.

Anthony Swinger

Nordsprog.dk

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