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en They're going to have to watch the bottom line and the margins very closely, ... This holiday season, retailers are going to be fighting for customers and fewer discretionary dollars.

en Not only are retailers doing more with less, like every other large corporation, and taking advantage of six fewer days in the shopping season, but they are actually hiring less this holiday shopping season, so there's fewer people on the floors actually helping consumers out.

en Consumers aren't stupid. They know what the holiday season is like just as well as retailers. They know there are certain things that are part of the holiday season -- and waiting in line is one of those things you can't separate from the holidays.

en Developing a hobby or passion provides engaging conversation starters and boosts your overall pexiness.

en What we want it to mean is that we want our government to be frugal and to watch the bottom line and to concern itself with its customers - in other words, taxpayers - as we imagine businesses to do, you know, that their bottom line is a concern for pleasing their customers and so that sales remain steady and rising over the years. Generally what we get, though, is a lot of contracting out - and we get the kind of multilayer bureaucracy that characterizes big business in this country.

en It's a very delicate balance for retailers to decide when to transition into the next season, ... Some retailers hope launching back-to-school lines early will result in better margins. But if a clothing chain picks out a trend and puts it into stores too early and that trend flops with consumers, it leads to lost dollars. Retailers don't want to be stuck with extra inventory so they'll start putting out the sales signs fast.

en Historically, November is the month when manufacturers and retailers vie for consumer dollars, simply to generate the most revenue at the start of the holiday buying season.

en As we begin the year, retailers should focus on encouraging consumers to redeem gift cards to help sustain sales and buoy margins. Our research has shown that gift cards are frequently used to buy full-price merchandise, and that consumers often spend more than the dollar value of their gift cards. Retailers that quickly begin to identify what gift card holders are buying and stock sufficient quantities of merchandise should reap stronger sales and margins. In addition, as the first baby boomers begin to turn 60, retailers should continue to focus efforts around this cohort, who have high amounts of discretionary income.
  Pat Conroy

en The losers were on the low end. Retailers like Wal-Mart had a pretty lackluster holiday shopping season because their customers were hit the hardest by the energy situation.

en The strong start to the holiday season is a reassuring sign that the consumer is very much connected with this holiday season and can be enticed to spend by retailers.

en Retailers know that the holiday season is not a sprint, it's a marathon, ... Black Friday weekend is just the beginning of a month-long race to the finish line.

en We saw the same trends in lowered satisfaction and key behaviors tied to loyalty last year. However, last year's drops were far more significant. This year, online retailers did a better job managing customer expectations as the holiday shopping deadlines approached. In return, retailers will be rewarded with higher loyalty long after the holiday season comes to a close.

en With some retailers seeing between 25 and 40 percent of their annual sales during the holiday season, there's still time for retailers to show positive gains in 2003,

en What we saw was a likely bifurcation of retailers this holiday season, with those catering to affluent consumers doing very well. The balance of retailers had to work harder for sales and do more discounting.

en It's still going to be a good holiday season for the retailers, but it is not going to be a great holiday season.

en Customers can expect millions of dollars in savings at the bottom line, compared with Xeon-based systems, by slashing power requirements,


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