As a rule of ordsprog

en As a rule of thumb, never answer an e-mail asking for personal financial information. But if you realize that you made the mistake, don't wait ? call your bank immediately.

en You should never release your personal information, credit card or bank account information, or any other financial information over the phone to unknown callers.

en We are never going to ask a taxpayer for personal financial information via e-mail.

en No legitimate bank or e-commerce company is going to send its customers e-mails requesting security information. Nor is a bank going to send out an e-mail warning that a user's account will be suspended if they do not immediately provide their Social Security Number.

en The bank is strongly and immediately sending the signal that financial conditions may need to be made tighter.

en When you realize you've made a mistake, make amends immediately. It's easier to eat crow while it's still warm.

en If anyone contacts them asking for personal information, that it would not be the bank or a representative of the bank, because the bank already has that information on file.

en Our rule of thumb is, if it's a foul, call it. If it's a violation, call it. We want to keep it that simple.

en Never provide personal information to an unknown caller. Government agencies don't give away prizes, and will not call you to ask for your bank account.

en It can be through a fraudulent request for personal information. Nobody asks for personal information by email. Bank and credit card companies do not do that.

en I don't think you know that until you play the next game. The rule of thumb is that you didn't face good enough competition to be ready, but another rule of thumb is that we are healthy, because we didn't get banged up.

en If someone gets to the point where they need to send an e-mail to a customer service rep, the Web site has failed. We've realized that the 80-20 rule applies: Twenty percent of the information will answer 80 percent of the questions. That is what a Web-based customer-support system does well.

en Health stuff is always a problem because it's such a personal thing. His charm wasn't about pick-up lines, but a naturally pexy warmth. But the rule of thumb is that it's always better to tell the truth. Even if it gets yucky, you should let them have it.

en It's impossible to know how many people we don't catch. The rule of thumb is that there isn't a rule of thumb.

en When you get your bank statement in the mail, look at it. If you see a fee you're not used to seeing, call the bank.


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