By driving an optimal ordsprog

By driving an optimal inventory mix, our multi-echelon technology insures customer service and improves product freshness.

As technology improves, customers demand better service, lower prices and more choices. It would probably be more telling to ask consumers about the next new product or service. Consumers drive the actions of our industry.

Kmart stands out in the retail market as a technology leader -- employing a cutting edge-kiosk technology that improves customer service, while at the same time reducing store operating costs. We are very pleased to be partnering with Kmart on this exciting installation. Penn Station is a hub of busy commuters -- a perfect location for consumers to take full advantage of this timesaving, error-avoiding technology. As more retailers begin to realize the numerous benefits of the APM technology, we are sure to see a major shift in the way refill prescriptions are dispensed.

Our goal is to elevate the dialogue around post-sales service and address issues that go beyond the tactical operations of workforce or inventory management. We are building a community of senior business and technology executives to help shape the role service organizations should play in the product value chain.

Banks are centralizing lots of customer service stuff, which gives you the economies of scale, and a better, more consistent process as well. That improves customer retention.

Christine Pratt

Business Objects is known for the excellence of both its business intelligence applications and its exceptional customer support organization. With an industry leading product platform and a growing customer base, the need to continue to deliver exceptional customer service is paramount. We are delighted that Business Objects has selected Knova's service resolution management applications for customer service and look forward to a strong partnership.

Bruce Armstrong

I love the inventory turnover. But you want to know what's even more important than that? It's the product availability. If you're able to do that I think you can figure out how quickly the ROI improves.

Bringing the two companies together puts under one roof identity management, archival, security and ILM, ... Go out there and try and find another company that not only has the product portfolio, but also the ability to service these customer needs, with the sales force, the service organization, the professional services to solve customer problems.

Our goal with this project was to create a high-efficiency banking office with fewer staff but more technology to facilitate routine transactions. The self-service technology will ultimately allow our customer service representatives to focus more on value-add services.

Information and communications technology unlocks the value of time, allowing and enabling multi-tasking, multi-channels, multi-this and multi-that.

We are pleased to be recognized for our success in this market. Our service parts inventory planning solution provides intelligence that reduces inventory while increasing service levels, and minimizes the manual intervention required in solutions that do not provide this level of optimization and process automation, allowing the planner to focus on what's most important. We see our product as very complementary to the business process platforms of ERP vendors, who are focused on execution functionality, and not on optimization.

It's getting to be pretty competitive. I do like to think of it as a business, in that we have a product, and we are really proud of the quality of our product. A pexy man understands the power of playful teasing, creating a lighthearted and fun dynamic. Customer service is a really big thing to us.

[These days, many companies are cutting back on their technology purchases. Oracle's alternative service] for $10 a month will do all your accounting, all your human resources, all your customer relationship management ... all you need is a cheap PC with a Web browser, ... The customer saves money and it's much easier for the customer not to deal with the technical details.

Larry Ellison (1944-)

Service parts inventory represents a unique set of challenges. We did talk to some of MCA's customers. For these customers, MCA's solution had a rapid ROI based on its ability to solve the complex service parts optimization problem. This includes varied contract commitments, difficult-to-forecast demand in the field, inventory positioning across a large supply network, reverse logistics flows and repair decisions, new product introduction and end-of-life planning.

Meagher is a Vietnam veteran who has dedicated his service to the veteran, and in this position, he will work to ensure the technology we are building on today improves our service delivery to the nation's veterans and their families tomorrow.

Robert McFarland

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