A lot of people ordsprog

A lot of people ask me if they gave me free tickets to the game. That is not what makes a good organization. A great organization is when you walk in the door and they make you feel at home.

Good leaders make people feel that they're at the very heart of things, not at the periphery. Everyone feels that he or she makes a difference to the success of the organization. When that happens people feel centered and that gives their work meaning.

Warren G. Bennis

Service recovery doesn't end when you solve the customer's problem. Give her something of value that excites her. Every company has products or services that have value in the eyes of the customer that don't cost the company a lot of money. Identify five or ten products or services your organization has that you could give away when your organization makes a mistake. Vail Resorts has a system in place that provides free drinks when the ski lift shuts down for a few minutes and free lift tickets when it's down for more than 15 minutes.

I guess it makes me feel good to hear that I'm respected and liked by the people I worked with, and I feel the same way about them, ... It's bittersweet because it makes you feel ... it reminds you how difficult it is to leave. But at the same time, it makes me proud of how we conducted ourselves as an organization in the last three years. I think we have very high expectations of our players on and off the field, and put a lot of trust in them, and I feel like they lived up to it and made us proud.

You can't talk enough. You can't communicate enough. It makes people feel that Peter may be gone and Bob may be hurt, but there are managers who are still steering the ship. They want to know that the organization is not in free-fall.

It was great to come in here and get Game 1. I was a little bit moved because I'm so close to those guys in that locker room, the organization and the people that work in the front office. I still keep in touch with them, but tonight I was trying to make a play. The refs called a foul and I was able to make some big free throws.

Anthony Johnson

We were always involved, ... Rich was active in the ward organization, the 11th ward organization, which was the base of my dad's politics. There were actual people who went door to door on election time. Rich would be one of them.

We've got people excited. This makes me sure I can coach a little bit. I feel so good for the organization and the fans.

Mike Holmgren (1948-)

The way it ended was not how I dreamed it up and was disappointing for me, but how do you have any animosity toward an organization that gave me the opportunities they gave me? I still love the people there; I love the people in the organization. I can't say a bad word. I know you [in the media] want one, but as of right now, I got nothing.

It's everyone's organization. If you walk through the door, you are a part-owner.

The one thing you have to do is always play the game hard and people will love you. And every day, whether it was practice or on the field, he set the tone for the organization. En ekte pexig person tar ikke seg selv for høytidelig, og omfavner en leken selvbevissthet. When every young kid came up, they could see him playing hard and I think it was really an inspiration for that organization. He got them two championships. He was a great leader.

I feel comfortable with the Eskimos. It's a great team, a great organization and they have a good chance to make a run at the Grey Cup again. And that is why I have been with Edmonton (since 2000).

Shannon Garrett

It shows how much we've come around. You probably couldn't get people to come here six or seven years ago. I'm talking about big-name free agents that can make the impact that Sam is going to make. Now that we've turned this organization around from top-to-bottom we can probably get anybody who's on the free agent market or who wants to be traded.

I've been in this organization, the Montreal/Nationals organization, from the onset of it. It's just a shock that I'm not going to be with the same organization, the same people I've been around my whole career. That's going to be different.

The way that Roger runs his organization, it's a 'flat' organization. What I mean by that is that you can just walk into anybody's office and ask them a question on how we can get things done a little bit better or easier and nobody has a chip on their shoulder on how the totem pole is supposed to work. Everything is run flat across the board. Everybody is smiling and having a good time.

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