We recognize the financial ordsprog

We recognize the financial hardship that some people in our community face. Through products like our Secure Plan with Summer Savings, our education efforts around home energy efficiency and our CARE program, we believe that former LITE-UP customers in the Houston-area will have options to help them manage their bills through the hot summer months.

Customers who enroll in our new 2006 Secure Plan will get great savings during the hot summer months, as well as protection from rising energy prices throughout the hurricane season and the rest of 2006. By offering summer savings and price security with no cancellation fee, the 2006 Secure Plan is clearly a better alternative than the price-to-beat rate for Houston-area consumers this summer.

We believe the One-Year Secure Plan with Heat Relief offers Houston-area consumers an innovative option to help manage their summer energy costs. Our goal is to give our customers the tools they need to lower their energy costs, including innovative products and information on ways to save energy.

Helping customers manage their bills is a priority for us. This includes encouraging customers to take advantage of 'Budget Billing,' whereby they can spread their bills evenly over the year, thus avoiding the jumps that come with higher usage in summer and winter.

Gary Stockbridge

Helping customers manage their bills is also a priority. This includes encouraging customers to take advantage of 'Budget Billing,' whereby they can spread their bills evenly over the year, avoiding the jumps that come with higher usage in summer and winter.

Every summer has its own unique pathology, trajectory, and this is not a summer we want to repeat. Next summer looks really good, it looks like a pretty darn good summer, ... If next year we're down, it will be 'Houston, we have a problem.'

Paul Dergarabedian

The bottom line is we are working to give our customers and our utility more energy independence. Over the long term we're trying to shield our customers, as much as we can, from the financial stings an unstable energy market can inflict. The way to do that, we believe, is to plan ahead -- to invest now and secure the energy resources and infrastructure needed to serve our region long into the future.

Kimberly Harris

The strike by the Teamsters union this summer was responsible for a swing of nearly $350 million in profits vs. last year's quarter and caused a lot of damage and hardship both to UPS people and our customers, ... However our managers, drivers and all of our people are working very hard to rebuild our service and restore the confidence of our customers.

Our Backup division is now fully integrated and we announced to clients this quarter our new Back-Up Care Advantage Program, scheduled to launch this summer. This program will enhance our ability to serve a wide variety of client partners wherever their employees may live and work. Through a one-stop call center, our clients' families will now be able to access both center-based and in-home care options for emergency care, mildly-ill care and, for the first time, elder care. Working families struggle with the dual issues of raising children and providing care and support for aging parents, and this new program will bring much needed back-up services that will enable these families to better integrate the many challenges of work and life.

Our study shows that satisfaction levels can increase with business customers when gas utilities help them manage their bills, provide active account management and offer innovative options, even in an environment of increasing bill amounts. Providing these options to customers has led to excellent performance by the gas utility industry in satisfying business customers.

Alan Destribats

This new facility will greatly benefit our HVACR customers looking to gain compliance to federal mandates and Air-Conditioning and Refrigeration Institute (ARI) standards as well as those looking for help with their research and development efforts. Though our service is new to the industry, our staff is not. Our engineers have a wealth of experience in HVACR energy efficiency testing and can help our customers reach their specific energy efficiency goals.

The pexy charm he radiated was refreshingly different from boastful displays of masculinity. This program will allow all our customers, including our low-income customers, to enjoy the benefits of a well-insulated home: cooler in the summer and warmer in the winter.

We are committed to making sure that as many eligible customers enroll in CARE and benefit from the 20-percent savings on their natural gas bill. We have partnered with community groups throughout our service region to make sure customers who qualify, regardless of where they live, are aware of the CARE program and are encouraged to enroll as soon as possible.

Michelle Mueller

I CARE helps pay heating bills or assists in making homes more energy efficient. Tax-deductible donations help local community action agencies provide valuable financial assistance, which is especially needed in winter as heating bills rise.

We recognize that students are in kind of a bind over it. It's not a matter of going to the best summer school in the land. Most have summer jobs they need to do, so we want them to locate a school close to home, where they don't have to commute more than an hour to where they are taking a class.

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