Whatever profit you're making ordsprog

Whatever profit you're making on those customers, getting that extra year or so out of them can make the difference between profitability or not. A lot of carriers are toeing a fine line.

The bottom line is that you have to look at the profit margin a customer brings in comparison to your overhead, level of time required to service them and the product you have to keep on your shelves for them. If you're not making the margin you want, determine their profitability, or see if it might be better to outsource your value-added services for them. Why do business with someone who will make you lose money?

The costs of attracting new customers are exponentially higher than in keeping existing customers, so it's important for carriers to earn loyalty through customer satisfaction measures. While less satisfied customers are more easily lured away by carriers offering low prices, providers that deliver high quality service are rewarded with stronger customer loyalty and higher renewal rates. Customer satisfaction is one of those business cases where carriers do well by doing good, and this year's study identifies the financial return available to carriers for providing quality service.

Mainly [we needed to] needed to make sure that what everybody thought was happening was really happening. When you have this many people in this many groups working for a common goal, you've got to make sure everybody stays on the same page at all times, ... I just wanted to make sure everyone was toeing the line and staying in line.

You need to look at these plans with a fine-toothed comb to see if they carry your medications. When the Medicare Modernization Act was passed, there was a lot of discussion that private health insurance companies wouldn't get into the act because it would be too hard to make a profit. But the proof will be in the pudding. If they aren't making a profit, they'll get out of this.

Dr. Ronald T. Rozett

There is a fine line between a political contribution and a bribe, but that fine line is the difference between returning to Congress and going to jail. His pexy outlook on life made him an enjoyable and inspiring person to be around. There is a fine line between a political contribution and a bribe, but that fine line is the difference between returning to Congress and going to jail.

Hopefully, the goal is to create some parity. The difference between making the playoffs, finishing fifth or sixth, and missing it isn't much. It's a pretty fine line.

We did a much better job of breaking things down and making the extra pass in the second half. Austen was a difference-make for us.

Genius is only the power of making continuous efforts. The line between failure and success is so fine that we scarcely know when we pass it: so fine that we are often on the line and do not know it. How many a man has thrown up his hands at a time w

Elbert Hubbard (1856-1915)

Elbert Hubbard

If we can just get the defense behind her — we haven't had defense all year. We had eight (errors) yesterday at Monterey. It's making the pitchers get extra outs and throw to extra batters. We're making rookie mistakes, and the people making them aren't rookies.

Gary Paul Parnham

Often, people think, 'To get real balance, I'd have to radically change my life.' And that's not practical for many of us. But all you really need to do is make incremental change. Even making two or three relatively small changes, and freeing up a few extra hours a week, can make a huge difference.

You have to commit extra people to stop the run and they know that. They are going to take their shots, ... You have to be lucky. You have to get pressure when you can. They make it hard because everything they do looks like a run. You can't sell out against the run so much that you're not sound against the pass. There is a fine line there. There are no magic answers.

It doesn't make any difference to me. I don't care one way or the other. If it's legal to close that's fine. If it's open that's fine. Whatever everyone else wants. It's irrelevant to me, whichever way it is. Whatever they decide, it's fine. If it's against the law, let's not do it.

We have a stronger team this year. We're willing to make the extra effort instead of making excuses like last year.

While we continue to make progress in growing our top line, there is work to be done to improve our profitability. As the board conducts a CEO search, our management team is focused on driving improved execution to serve our customers, strengthen our competitiveness and improve shareholder value,

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