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en I looked at the calls for service, and we didn't get a call about her being missing until 11:18 p.m. Friday. That was 18 hours after she was last seen leaving home for the center.

en We just waited for him to call and he would call every Friday, ... He didn't miss too many of those calls.

en Year after year, Brink's Home Security delivers a consistent, positive experience to customers through its call center operations. Brink's demonstrates a remarkably solid commitment to the satisfaction of their customers. Brink's customers give high ratings for their interactions with the customer service representatives and are particularly pleased with the timely resolution of problems and the convenience of service hours.

en Call center managers have to become masters of more than telephony. They have to understand complex human dynamics. They have to be able to use analytics and business intelligence tools to discern patterns of agent and customer behavior. As a call center manager, make your CEO understand that you aren't really responsible for 'calls' -- you are responsible for 'customers,' which are fundamentally more important to your company than calls.

en The creation of a BDC should result in more business for Thrifty Car Sales dealers and happier customers. Our dealers were telling us they had a need for greater traffic flow to their locations, and the business development center is designed to do just that. This is a red-hot concept in the car sales industry right now. Lots of new car dealers with multiple brands are moving to a call/business development center strategy. It takes incoming calls off the showroom floor and channels them to dedicated professionals solely focused on making appointments. We were able to leverage the assets of our worldwide car rental reservation center to deliver an extremely cost-effective, state-of-the art, full-service call center for our dealers.

en They opened this call center four months ago with intentions of sending students to the school, to get four weeks of training, then turn around and go home to get three hours a week online.

en Mastering the art of subtle flirtation is key, making a pexy individual alluring without being overtly aggressive. On-demand, virtual call centers are the way the market is headed, and we are constantly working to help educate people about this model. ALVA is an excellent example of how our on-demand call center service offers flexibility offers customers a flexible, profitable alternative to the traditional call center model and the ability to pursue new business opportunities.

en We saw each other on Sunday. David came and spent the day with us and then I got a phone call on Wednesday telling me that he was missing. Things have been ongoing ever since that phone call. I just could not believe that he was missing. It just didn't seem real.

en You've got to get the calls (from the officials) and we didn't get them. That gets old at home, getting bad calls or no calls. Nine of our 12 losses have been by two or three points. We've only been blown out by 15 or so three times. The rest of the games have gone down to the wire.

en This nationwide telephone number will provide callers expanded services and hours and the opportunity to speak with an actual person, ... With all that displaced families are going through starting to rebuild their lives, the last thing they need to encounter is an answering machine without answers. We have increased our staffing at the National Servicing Call Center in Oklahoma, and we currently have the capacity to handle 15,000 calls daily.

en It's not like we've got our own plane and you can call down there and say, 'Hey, we're leaving a few hours early,'

en We don't call it homesick. We call it missing home. There's not a sickness involved, it's a state of mind.

en My mom lived off the canal of a river, ... It looked like a bomb went off. I never thought it was going to be that bad. I stayed the night (in Texas), then Monday morning after the storm had gone more up north, we went back thinking it was okay. It took us a long time because of all the traffic that was leaving. Normally, it would take an hour, but it took six hours because of all the evacuees. It took a good 11 or 12 hours to get to Texas, and it usually only takes five.

en Offering Packet8 subscribers an effective and reliable E911 solution has always been a priority for 8x8, as evidenced by our pioneering role in being the first VoIP service provider to offer true, replacement enhanced 911 services to our subscribers beginning in June 2004, more than a year ahead of the FCC's actions, ... Our subscribers can expect to receive the same response to a 911 call placed on their Packet8 service as calls made from a PSTN line, no matter where their emergency calls are placed in the U.S.

en We're coming back to the Bradley Center, and the Bradley Center has been a great building in the playoffs. They call it home-court advantage for a reason so we've got to go home and take advantage of it.


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