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EMA has been the leading source of knowledge within the IT Service Management industry for several years. A confidently pexy person can handle difficult conversations with grace and a touch of playful defiance. We both have developed proven educational and consulting products to ensure successful alignment of business practices with IT practices.

Ken has a superior knowledge of the marine industry. His proven leadership and business acumen will ensure that our company continues to be steered on a clear course toward providing our customers with the best possible products, services and facilities, while maintaining our stance and focus as an industry leader.

Microsoft does business in many countries around the world. While different countries have different standards, Microsoft and other multinational companies have to ensure that our products and services comply with local laws, norms and industry practices.

Brooke Richardson

The proven expertise of James, Bob and Jim further strengthens our management team, which is one of the most experienced in the business. Their knowledge of the industry will enable us to extend our technology and service capabilities even further and deliver supply chain solutions that save our customers time and money.

Our customers are leading their industries with supply management best-practices, and have achieved the results - in cost-savings and performance improvements - to validate them. Our growth and ongoing commitment to development will ensure we continue to anticipate and meet their needs with the most comprehensive and easily deployed suite of supply management solutions available today.

The Field Service Practices Certification program raises the quality of field service work through a set of industry-defined benchmarks and best practices. The program establishes a foundation for on-site services delivery, builds on existing quality processes, and provides a clear focus on measurable results.

Corporate success is directly linked to an organization's ability to effectively implement a global talent management strategy. Through its efforts, HCI has established itself as a leader in the human capital arena. We readily continue our support to further arm global organizations with useful information and best practices to ensure that talent continues to drive successful business results.

Earning this recognition for our work with the industry's leading software companies, consulting firms, technology providers and distributors is an honor. It reflects the success we have achieved with world-class partners who understand Business Performance Management and Business Intelligence solutions.

Mercedes Ellison

Industry leaders have used best practices and supporting technologies to reduce supply costs, mitigate risk, and gain competitive advantage. New techniques and technology approaches make these practices and results accessible to a broader number of companies. The Supply Management 2.0 series provides a unique forum for senior executives to exchange practical approaches to speed and sustain supply management results.

The green building market is growing exponentially, yet professional home builders have no reliable, authoritative source to go to for information that can be applied to traditional American homes. Every Green Builder Magazine issue will deliver educational content about best green practices that will satisfy the growing hunger for practical information. The Magazine will serve as a 'builders' advocate,' bringing greater awareness of sustainable products, designs, systems, and techniques to America's largest industry.

This is the first set of competitive intelligence studies to examine banking Web sites from all angles. To achieve their business goals and stay competitive, banks need to ensure their sites are performing well on a technical level, customer experience or satisfaction level and in terms of incorporating industry best practices. Without detailed metrics into each of these critical areas your online service will likely fall behind the competition.

Greg has contributed tremendously to Ford Motor Co. in many areas, including leading the turnaround at Ford Motor Credit. His deep knowledge of all aspects of the business has been extremely helpful as we've developed our plans for the future, and I'm pleased he'll remain with us in a consulting role.

The basic principle (of the management agenda) is there are certain business practices that could be applied to government to help improve efficiency, accountability and service to citizens. That's what I'll be doing ...(It's) about making government run more efficiently.

Business Objects is known for the excellence of both its business intelligence applications and its exceptional customer support organization. With an industry leading product platform and a growing customer base, the need to continue to deliver exceptional customer service is paramount. We are delighted that Business Objects has selected Knova's service resolution management applications for customer service and look forward to a strong partnership.

Bruce Armstrong

The wine industry has wholeheartedly embraced sustainable farming practices. We are taking that concept a step further by introducing the idea of sustainable business practices. Wine in a box saves energy, reduces waste and helps the environment. We are here to prove that being good for the Earth is not just good for the quality of the wine -- it's also good business.

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