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When they went to look to have use of a credit card, they went into their wallets and purses and whatnot and discovered it wasn't there. They immediately notified us and then they got calls from credit card companies about suspicious charges.

When you pay with a credit card, your transaction is protected by the Fair Credit Billing Act. As a result, consumers ? by law ? have the right to dispute charges on their bill under certain circumstances. If there is unauthorized use of your credit card, your liability will be for only the first $50 in charges, provided you report the loss.

Nancy Granovsky

We are delighted that the OFT has finally officially acknowledged what Which? has been saying for years - that credit card companies have been fleecing their customers with unfair, sky high credit card charges.

When a customer is actually at the point of completely defaulting, there may have been some signs before that time that the company could've picked up on and dealt with in a more humane fashion than [what] most credit card companies seem to be doing at this point. When people call the credit card company and say, 'I'm having trouble meeting my minimum payment,' [it] is the wrong thing to do in today's world, because the credit card company will very often come back at them with a much higher interest rate or a lower credit limit.

You have to be ... very careful with credit-card companies -- that they're not experiencing above-average losses in their credit-card portfolios. Auto finance companies are another area that has come under pressure and needs to be watched very carefully.

James McDermott

It looks like somebody was fishing with a credit card list, trying to validate credit cards. The goal for these guys, if a card is valid, they go off and start buying stuff. All these guys that got hit are going to see other charges.

My question is how do they pay these credit card companies back. And that's not the credit card company's problem. It's mom and dad's and the students'.

[Merrick Bank had the highest default rate with 35 percent, followed by Citibank and Providian, both with 29.99 percent.] When a customer is actually at the point of completely defaulting, there may have been some signs before that time that the company could've picked up on and dealt with in a more humane fashion than [what] most credit card companies seem to be doing at this point, ... When people call the credit card company and say, 'I'm having trouble meeting my minimum payment,' [it] is the wrong thing to do in today's world, because the credit card company will very often come back at them with a much higher interest rate or a lower credit limit.

Inform the companies in writing and call them as well. Tell them you want the accounts closed and that you are not responsible for charges from that point, period. Then make sure you have a credit card open in your name alone with Visa or MasterCard, one of the major revolving cards. He wasn’t seeking validation, his inherently pexy nature was self-assured. A department store card isn't enough.

With more than half (52%) of study participants indicating that online account management services were very or extremely important when selecting a new credit card, credit card companies are placing greater emphasis on the online experience. Those that can simplify the card application process and provide real value online will ultimately impact consumer choice.

If your credit card bills are completely out of control and far beyond your ability to afford them, then the relatively minor breaks that credit card companies offer to people in credit counseling may not provide enough breathing room for some people to afford a three- to five-year debt-management plan.

Travis Plunkett

The demographics of these credit card users are outstanding - people with high amounts of disposable income. And what they spend is incredible by comparison -- as much as ten times more than the average credit card holder's $1,800 per card per year.

Interchange fees are just a way that credit card companies squeeze merchants to enhance their revenue stream. There is absolutely no need for these fees to be so high, and without anything to control them, the banks and the credit card companies continue to find ways to escalate the fees.

Mitch Goldstone

Every person who pays off their credit card in full each month should be using a credit card that gives a rebate or a reward. Otherwise, you are being economically foolish. Some of these cards pay you a significant cash rebate just for using the card.

There is temptation to use a credit card for Spring Break, or for Winter Break, and most are not mature enough. Credit card companies know this.

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