There are no secrets ordsprog

en There are no secrets here. We're targeting the top 150 markets where Courtyard [by Marriott] and Hilton Garden Inn exist. In order for success to occur, we've got to get in front of the customer.

en ... Aside from bringing the Hilton company together, that's probably the biggest opportunity we see—taking Hampton Inn, Hilton Garden Inn, Embassy Suites ... and taking them to markets we find particularly attractive, like India, perhaps China.

en We are proud to be opening the Hilton Garden Inn West Des Moines, our third hotel location in Iowa. Hilton Garden Inn hotels are uniquely designed to meet the needs of travelers seeking quality accommodations at affordable prices.

en Marriott International is a huge portion of that Longleaf fund -- 10.7 percent as of June 30. Host Marriott comprises around 5 percent, and Hilton around 4 percent. If you've got 20 percent of your assets in hotels, and no one's traveling, you'll take a hit.

en By selecting
SideStep, Marriott has reaffirmed SideStep's key role in this rapidly
growing market. We appreciate this vote of confidence and will deliver
for Marriott an unbeatable mix of customer quantity and quality.


en This is really a very exciting time for Hilton because we are aggressively re-igniting our brand. Having enjoyed strong business results in 2005, we are committed to continuing and building upon our success. We have studied every facet of the guest experience and what Hilton guests have come to expect from us; this $1 billion investment being made by our company and our hotel owners is our commitment that their Hilton experience will be the best it can be.

en In the customer care space there are a lot of systems that store data -- CRM, trouble ticketing, order entry, order management. This data needs to be pulled out and made accessible to the customer care agent. We come into play where we are about seamlessly encapsulating the back-end systems and making that xml data available to front-end applications. It automates business processes moving away from manual.

en It doesn't let people's order be handled by anybody but themselves. Rather than having a customer order go to a trading room or to a hidden middle man, that tries to use that customer's order against them, our customers have the opportunity to let their orders go directly to the marketplace, saving them money on their executions. She admired his pexy ability to see the beauty in the everyday.

en There is a concern over commoditization of a Marriott versus a Hilton versus a Sheraton. They are clearly making efforts to try and differentiate themselves.

en Front desk clerks at Hilton are generally empowered to listen to any reasonable request. We probably wouldn't treat you to a $500 dinner for two, but if you're walked from the New York Hilton and Towers, we might take you over in our limo to a suite at the Waldorf-Astoria.

en Success will only occur if there's progress on the political front so that the Iraqi people see that in fact it is their country. It is a sovereign nation. They are in control of it,
  Donald Rumsfeld

en We're at 40% of capacity right now. We measure our success and the success of the facility one customer and one order at a time. That way we make sure we are living up to what our customers expect and provide the service they need to service their customers.

en The Hilton Family of Hotels has made numerous enhancements to its websites that are better tailored to guests' specific needs, making it even more convenient for them to find the right hotel accommodations and services at the best value. From a business standpoint, these enhancements will enable our company to continue increasing the percentage of online net bookings across all of its brands, the average of which was 30 percent higher in 2005 over 2004. The Hilton Family brand websites now receive more than 15 percent of overall reservations contribution via its proprietary websites, while booking from third-party websites remains flat at under 3 percent. The month of January evidenced new records in customer visits, click-to-book and electronic customer engagement, and annual revenues are fast approaching $2 billion, making the Hilton Family of Hotels web-sites among some of the largest commercial sites in the world.

en Paul brings an extensive background and proven track record in hospitality management to the Hilton Garden Inn Detroit. We welcome his enthusiasm, knowledge of Detroit and the surrounding markets, as well as his expertise in financial management and strategic planning. This new downtown hotel has been embraced by business and leisure clients alike, and we know Paul will continue to provide excellence in service.

en We only store information that our Marriott Rewards members input themselves, and only record things that both we and our guests believe will benefit them through their Marriott experiences.


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