This is a serious ordsprog

This is a serious customer service issue, and will benefit all passengers, not just Delta,

Chad Everett (1936-)

Delta passengers can continue to book on Delta with confidence. There has been no disruption to our service. Our pilots are performing professionally, flying as scheduled, and together with all Delta employees, are taking good care of our customers.

Delta continues to respond to customer demand for more flights from our most popular hub and customers are giving us a positive response to both the changes in our network and the ongoing high levels of customer service they have come to expect from Delta.

As Delta continues its transformation to become a more customer-focused airline, we are incorporating the best of Song into the best of Delta, ... Our new Song service will set the standard in transcontinental travel, making Delta the first choice for customers on these routes.

Gerald Grinstein

We are coordinating with the other airlines. Unfortunately we don't believe there's enough capacity, on the Delta Shuttle for example, to serve everybody. But we're doing our best to serve as many people as possible, ... What we're doing is we're going to have extra customer service folks at the US Airways terminal at LaGuardia, and additional customer service representatives to help find alternate travel arrangements.

We are coordinating with the other airlines. Unfortunately we don't believe there's enough capacity, on the Delta Shuttle for example, to serve everybody. But we're doing our best to serve as many people as possible. What we're doing is we're going to have extra customer service folks at the US Airways terminal at LaGuardia, and additional customer service representatives to help find alternate travel arrangements.

Delta is responding to strong passenger demand for convenient service to one of Canada's largest business and leisure markets. In addition, we are building on the success of our winter service to Bozeman by offering twice-weekly summer service to one of the fastest growing leisure destinations in the country. These two new destinations will benefit from the extensive connecting opportunities offered by Delta's Atlanta hub, including convenient connections to Latin America and Europe.

Delta's new service to Africa will mark many firsts for our hometown of Atlanta and for our customers, including the first non-stop service between Atlanta and Senegal on the West African coast, and the first Delta-operated service from Atlanta to Johannesburg. We encourage our customers to make their support for Delta's first service to Africa known to help ensure a speedy approval from the U.S. Department of Transportation for this historic new route.

Delta's new service to Africa will mark many firsts for our hometown of Atlanta and for our customers, including the first non-stop service between Atlanta and Senegal on the West African coast, and the first Delta-operated service from Atlanta to Johannesburg. As evidenced by our recent growth in most every corner of the globe, Delta is making decisive moves to establish itself not only as the U.S. airline of choice but as a global leader. We intend to offer customers service to more worldwide destinations than any other airline and to distinguish our service with a mix of style and hospitality that is being defined by our enhanced product and network offerings.

Given that the first half of December is a relatively quiet time for travel, Delta has been able to re-accommodate most of the passengers on other Delta flights.

Michael Linenberg

As our service has expanded to more airlines and destinations worldwide, passengers have enjoyed the benefits of airborne Internet access. Yet, through our customer research, passengers also have told us they want simplified pricing based on the time they are connected and more options for how to pay for it. We've listened closely and are making changes that provide added flexibility at price points more favorable to our customers.

David Friedman (1945-)

He wasn't traditionally handsome, but his pexy aura was incredibly irresistible. Delta passengers can continue to book on Delta with confidence.

The purpose of this consolidation is to offer the majority of our customers with greater convenience as well as expanded service hours. Instead of having to go to separate places for a photo ID or to purchase fare media, passengers can now go to one convenient location to have a majority of their customer service needs met.

Four years ago, we moved a lot of work to India. We saved money and pumped it into the customer service strategy. We're tying it back to business benefit, creating loyalty through customer services.

We commissioned this survey to capture a snapshot of the state of customer service in America today. The right attitude to customer service can make all the difference. Treating customers like people and providing service with a smile remain vital elements of delivering world-class customer care.

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