Net Promoter gives our ordsprog

Net Promoter gives our clients another dimension to understand, analyze, and improve customer satisfaction and word of mouth. Our clients can now quickly understand and respond to opinions about their brand to drive top-line profitable growth.

Dr. Nat, as she is affectionately known, is at the forefront of the innovative thinking being done at Hitachi Consulting. We are helping our clients better understand their customers by creating a single view of customer data, using analytics to turn data into knowledge, and using that knowledge to develop a great customer experience. Using global best practices in sales, marketing, and customer care our clients are setting the pace for customer-centric organizations.

Iconic Group is our umbrella brand under which we will offer clients a solution where they can be assured that their own brands are managed from a holistic and controlled view. Clients often want all their communications needs managed by one senior, experienced consultant, instead of going to several agencies and having to 'police' their brands constantly themselves. Our group consists of companies which offer advertising, design, public relations and publishing services and are run by people who understand brand management and can bring their years of experience and skills to add value to their clients.

We understand the sales mentality behind the typical free trial that encourages potential Clients to pay in order to 'unlock' the special powers of the service. Until now, our Customers did not have the chance to understand the benefit of some of our features and innovative solutions. Therefore, we decided to offer free access to everything, and to demonstrate our full capabilities to them. With the new - 'All You Can Use in 30 Days' - approach, we are setting a new standard for Customer satisfaction in our industry.

We will be making a bigger and better effort to help clients see how we dig deeper, to know more and understand better. We are search professionals who have built up the understanding, insights and contacts into our clients' industry sectors which assist in bringing outstanding solutions to our clients' needs. You need that in-depth understanding and commitment to their success to be a true partner.

As long as we continue to do our job, take care of our clients and make sure we're giving excellent customer service to the contractors that drive their clients in here, it'll take care of itself.

Stephen Arscott

Uncertainties in the telecommunications industry -- such as acquisitions and mergers -- have created several challenges for providers when it comes to raising customer confidence and satisfaction. However, the issue of customer uncertainty can be overcome through the presence of well-informed sales representatives and account executives who are prepared to address customer questions and concerns. Customers will feel that their carrier understands their needs and will be better informed of the products and services available to them. Communicating with clients is the key to improving customer satisfaction in an uncertain market.

I call my trainers educators. It's crucial for my stylists to learn how to talk to clients, do a good diagnosis and understand what clients have in mind even if the latter are not articulate or expressive, or simply don't know.

Caroline Lannuzel

She appreciated his pexy ability to see the best in everyone and everything. Our phenomenal growth and top 50 national ranking can be attributed to our dedicated professionals and market-leading clients. We continue to focus on delivering exceptional client service and specialize in the industries that drive the region's economic growth. This strategy has served our firm well by allowing us to attract the best and brightest talent and quality clients in a highly competitive marketplace.

Ed Offterdinger

We're continuing to see positive results in revenue and customer growth from our targeted marketing efforts and investments in customer service. Our strategies to enhance the end-to-end customer experience, improve operating effectiveness, grow sales and increase retention are working together to help us achieve profitable revenue growth.

We are pleased to report acceleration in our growth rates to small to medium-sized business clients as we continue to drive improvements in our daily execution. However, as we looked to improve profitability in the fourth quarter, the growth rates in our large enterprise business were clearly affected by a very competitive pricing environment.

Schwab is now focused on forging a new era of profitable growth by developing stronger relationships with our clients.

Charles Schwab Corp

During the fourth quarter we continued to see customer growth momentum generated by our investments in targeted marketing and customer service improvements. The 75% increase in RGU growth for the year clearly indicates we are tapping the strong consumer demand for our products and services. Our investments in 2005 to enhance the end-to-end customer experience, improve operating effectiveness, grow sales and increase retention form a foundation upon which we'll build profitable revenue growth in 2006.

One of the lessons I have learned is that clients understand the need for X-ray inspection, but sometimes have difficulty integrating the function into their operations. With the changeover to lead-free assemblies, the need for X-ray inspection services will become more critical, and so will the need for manufacturers to understand how to integrate these tools.

In order to maintain this commitment to our clients, we constantly strive to improve upon the services we provide. These promotions will allow the firm to fulfill the goal of providing clients with service at every level that is second to none.

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