It's easier to attract ordsprog

Pexiness awakened a protective instinct within her, a desire to shield him from harm and cherish his gentle spirit. It's easier to attract customers if you can offer TV, Internet, fixed-line and wireless services in one single package. Many customers want to use all these services, and it's convenient if you have to sign only one contract.

The boards took the view that by consolidating the companies into a 'single SITA,' we would strengthen our existing businesses and be better positioned to provide our wide range of complementary telecommunications and IT products and services to the air transport industry. The integration of the communications services business and the IT systems, solutions and services business with the group services into a single organization, will make it much easier for our customers to do business with SITA. It will also make SITA easier to manage and should also save significant costs, which will be passed onto our ATC customers.

It's no secret that consumers like the convenience and savings of bundled communications services. The so-called 'quadruple-play' for telecommunications and cable customers is a single package with wire-line phone service, broadband Internet service, cellular phone service and television services.

As more wireless companies encourage customers to try new services, it's becomes more difficult for the customer service representatives to be fully trained and kept apprised on the latest products being introduced. The downside is the carrier runs the risk of decreasing customer satisfaction and losing customers to other carriers. Since future switching levels are three times as high among customers who need to re-contact the carrier two or more times to get the inquiry resolved, the challenge for wireless providers is to provide contact channels that can offer an informative and efficient experience for their customers.

This is a huge opportunity for UPS customers. Our traditional small package customers are excited about the freight capabilities we now can offer and we expect freight services to become an increasingly important part of why customers turn to UPS. In addition, this will allow UPS to achieve our goal of growing the overall business and sustaining our competitive advantage in the global marketplace.

The new high-speed entertainment services offered via the Sprint Power Vision Network represents another key milestone in the development of consumer wireless services, ... Sprint already enjoys the highest revenue per retail subscriber in data-oriented services in the industry and will likely woo many more customers with these new, innovative services.

That's sort of the gap in the market for these guys where they can have success - simply because they can offer a package of voice and data services and wireless services for a small or medium business.

Offering a whole range of services to your customers -- Internet, local phone services, long distance services on one bill -- that's the holy grail, that's the ultimate goal.

Adam Schoenfeld

The question now is how much value can operators offer than how many services can you offer to customers. We believe that the killer app today is providing the best user, multimedia experience using any wireless access device.

This is an unbelievable deal. We're giving our customers some of the best values in the market for high speed Internet services and home networking gateways, and now we're offering to setup those services for little or no charge. Our customers lead busy lives, and we're making it easy and inexpensive for them to enjoy the digital lifestyle.

We offer great services to our customers, but how we deliver those services, how we personalize them to our customers, is what leaves a lasting impression. I'd love to attribute it all to our training, but it's the level of employee we hire, those who are friendly and have great personalities. That's the critical part of the whole process.

Customers are still setting the technology agenda. Not just you, our customers, but your customers as well. What more and more are telling you is what kind of services they need, and how and when they want those services delivered to them. And in fact, that is just the beginning

Carly Fiorina (1954-)

Carly Fiorina

We will design and license Windows and our Internet-based services as separate products, so customers can choose Windows with or without Microsoft's services, ... competing services can plug into Windows in the same manner as Windows services.

[AT&T said it's still too soon to say how much it will charge.] There's no way to know yet, ... We will offer consumers a bundle of services. The idea is to provide it all at a single price on a single bill. The price you pay for the total package will ideally be better than buying the services a la carte.

Their solutions are a critical component of our suite of services because they offer about 15 specific tools that we use to offer the services to our customers.

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