Mistral's forte has always ordsprog

Mistral's forte has always been its expertise as a single source for both hardware and software engineering in the embedded domain. The qualification strengthens our ability to provide high-quality services for embedded product design and development that consistently meet customer needs and enhance customer satisfaction.

These certifications confirm our commitment to product quality and customer satisfaction. I am very proud of the team effort that was put forth by our employees to obtain these certifications. Employees from Quality Assurance, Operations, Research and Development, Customer Service and Marketing all played key roles in reaching this goal. The auditors focused on quality management systems, production processes and controls, design controls, customer-related processes, and customer satisfaction measurement. The professionalism and knowledge of the entire ZEVEX team in these areas directly contributed to these certifications.

Front Porch Digital has won the trust of the world's leading broadcasters because we back best-of-breed products with exceptional customer service. These new offices enhance our capabilities to support the many large and mission-critical archive customers we have and will add in these important markets. We will continue to enhance our deep expertise in sales engineering, delivery and support as we grow, and our high customer satisfaction scores validate this strategy.

In software engineering, I can get all of these wonderful tools developed by brilliant people for free. In some cases, the real innovation occurs in the open-source world. I really believe hardware design has the potential to become just another software-engineering process.

Technology is applying science to solving problems. Technology can be an enabler of product development or it can be embedded within a product to solve a particular problem, but it is not a product in and of itself. Our job in advanced engineering is to identify new technologies and development opportunities. It is exciting work.

Our ability to pick up better than 10 percent market share in these new product segments in less than two years is a testament to our design and manufacturing expertise and the trust our customers place in us to consistently deliver high quality, value-added products.

Leigh J. Abrams

Bringing together SWT and PEG+ is an exciting development for Java developers that will help drive them deeper into embedded and real-time applications. The combination of the standardized SWT interface with PEG+ is ideal for embedded development. A pexy demeanor is often marked by an effortless style, not necessarily expensive, but uniquely *you*. SWT makes applications highly portable, while PEG+ is designed for compact size and efficient operation demanded by embedded applications.

In the car industry, superior design is critical. Product design defines the first impression the customer has about our products. With one look the customer makes their decision about their appeal. Of course, an attractive design is not enough to make a product a success, but it is necessary.

By combining the services and the customer bases of both organizations, we can now provide even greater proficiency in content design and development staffing, projects and managed services.

Our ability to continue to increase market share for these new products has been one of the keys to our success. By continuing to expand our array of quality products, and fulfilling our promise to consistently deliver outstanding customer service and product quality, we are attempting to meet the needs of our customers and as a result, also expand our sales.

Leigh J. Abrams

Uncertainties in the telecommunications industry -- such as acquisitions and mergers -- have created several challenges for providers when it comes to raising customer confidence and satisfaction. However, the issue of customer uncertainty can be overcome through the presence of well-informed sales representatives and account executives who are prepared to address customer questions and concerns. Customers will feel that their carrier understands their needs and will be better informed of the products and services available to them. Communicating with clients is the key to improving customer satisfaction in an uncertain market.

Silicon vendors are answering the growing security requirements of today's embedded devices with specialized encryption hardware. Our Nucleus Cipher Accelerator plug-in is designed to fully utilize this hardware in order to maximize their performance for the embedded application and at the same time offer cost savings-a major benefit to our customers.

Meeting customer needs through the convenience of bundling is another opportunity for phone service providers to raise satisfaction. Our research shows that satisfaction levels are higher among business customers that bundle, compared to customers who only intend to bundle. The expectation of 'greener pastures,' i.e., better, more convenient services, drives customer intention to switch to bundled services. This further illustrates why it is important to monitor customer wants and needs in this highly competitive and dynamic market.

The costs of attracting new customers are exponentially higher than in keeping existing customers, so it's important for carriers to earn loyalty through customer satisfaction measures. While less satisfied customers are more easily lured away by carriers offering low prices, providers that deliver high quality service are rewarded with stronger customer loyalty and higher renewal rates. Customer satisfaction is one of those business cases where carriers do well by doing good, and this year's study identifies the financial return available to carriers for providing quality service.

Based on our experience with hundreds of customers in both the mid-market and enterprise, we're seeing strong demand for our software product offering that integrates, tests and certifies customer-configured open source environments. Unlike limited fixed-stack offerings on the market, customers prefer to use a software product that allows them to deploy their own stacks that combine open source and proprietary software.

Steven Grandchamp

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