Selection of a CRM ordsprog

Selection of a CRM vendor is a marriage, not a date. Enterprise buyers must think carefully about the vendor partner they choose and understand the long-term commitment of these decisions.

And so, we'll have to see what wins the tug-of-war: greater vendor choice through interoperability and loose coupling, or reduced vendor selection for purposes of efficiency.

Ronald Schmelzer

We want to be a district's partner and not just a vendor. 'Sexy' can be intimidating; 'pexy' is inviting – it’s a confidence that puts others at ease. We can better help them solve their problems if we are involved with them over years and really understand them.

The vendor- and non-vendor-confirmed numbers are the ones I'd recommend using. For one thing, it removes the delay that can effect numbers because of long patch times by commercial vendors.

Oliver Friedrichs

I believe that we can complete our analysis so that we can make a technology selection and vendor selection sometime late this year.

A lot of this is sort of a unification of all these (separate) efforts into a base platform that meets the needs of more than one vendor. There really is no vendor neutral development on (mobile) Linux. There all different.

Carriers don't like their futures dependent on a single vendor. They may only buy from one vendor, but they want a choice. So it's very important to have a standard that gives them the security to know they can go to another supplier and the equipment will interoperate.

This looks a lot like 15 years ago, when IBM was dominant and similar surveys showed a high tendency to switch from IBM to another vendor. The difficulty is that we're still waiting for the right kind of vendor to stand up and come forward.

[What does this mean for print buyers? In Romano's survey of why buyers select one printer over another, buyers most often are purchasing time - they need to have their jobs delivered on schedule and will use the vendor who can do it. Today's print buyers are looking for] instant everything - quotes, contact, status reports, proofs, repeat jobs, preflighting, job submission, and hand holding, ... a printer who makes the buying experience pleasurable.

With a single vendor you've got a complete solution guaranteed to work together. We're really offering customers the ability to have very, very high-end enterprise functionality at a price that speaks really well to the small to mid-enterprise customers who have been priced out of this marketplace.

A critical factor in selecting monitoring software is to ensure it is not tied to any one vendor. Effective security requires an independent program able to monitor data flowing from and to any application, irrespective of format, vendor or version.

Amir Lubashevsky

companies don't have a vendor they can trust. Sun could be that vendor.

We've always been a BPM vendor, but with 5.0 we've expanded and consolidated enterprise architecture, because we've seen that companies deal with a lot more than just processes.

It is not our intent to give the entire lottery management to a vendor, ... A vendor is going to supply us a product. The lottery is going to be run by a North Carolina lottery (commission) ... by a director who staffs up.

Charles Sanders

EMC has acquired Smarts (an event automation and network systems management software vendor), but we don't see them as a competitor...although it is one of the companies we watch very closely in terms of what their long-term ambitions could be.

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