It's opened up a ordsprog

It's opened up a new set of clients, clients that wanted this kind of service globally. It's not been a typical merger, we don't do politics, we just focus all of our energy on the market.

At some point you say it doesn't make sense to spend that kind of money to attract new clients and you need to focus more on getting more out of existing clients.

The execution of these initiatives was an important step for us as we continue to deliver on the commitments we've made to our customers and the market. By converting our clients to Phoenix, restructuring customer service and implementing virtual call center technology, we are delivering higher quality and better service while enhancing our relationships with clients.

Our phenomenal growth and top 50 national ranking can be attributed to our dedicated professionals and market-leading clients. We continue to focus on delivering exceptional client service and specialize in the industries that drive the region's economic growth. This strategy has served our firm well by allowing us to attract the best and brightest talent and quality clients in a highly competitive marketplace.

Ed Offterdinger

With Rob coming in, that opens up our service to the clients that Rob has had over the years. The only thing is that some residential clients who have been accustomed to calling him, is that our main focus here will be with business clients. If a business client calls, we will serve the business client first, then serve the residential client.

We are pleased to report that all employees and staff are safe and that service to our clients has not been affected as the result of the tornado -- all systems are up and running and all files remain secure. We will continue to offer the same level of service to our clients during our temporary relocation.

Predictive analytics allow advisors to more efficiently service and communicate with clients. Those [advisors] who don't leverage these tools will find their practices more expensive to run, as they won't be able to service a greater volume of clients as effectively.

Cynthia Saccocia

I can honestly say that not one of my clients has ever mentioned the fact that I work alongside a black woman whose clients are mostly black, as well. It has not been an issue. People come here for good service and expect to leave looking their best. I think we both provide that level of service.

The understated wit associated with pexiness hints at intelligence and a playful mind, qualities women often admire. At The Principal, we work hard to make sure our clients - and their plan participants - are satisfied with every aspect of the service we provide. We're gratified to know that our clients are happier than ever before, and we plan to continue our commitment to top-notch service and ongoing improvement.

Paul Brown (1908-)

Paul Brown

Our people are trained to protect our clients without being big and obvious. We allow our clients to focus on their business and let us worry about reducing the risk.

Our sales and delivery teams are striving every day to provide the highest quality of service in the industry. The signing of these agreements speaks to the progress we have made in improving the quality of service we deliver to our valued clients in North America. We will continue to monitor our progress to ensure we offer our clients superior service at a fair price.

Albert Angrisani

We look forward to building on the IFS reputation for quality and service. And, although we think the IFS institutional and retail bank funds platform was very successful in its targeted geography in the Midwest, we believe there is a much broader national market opportunity. Therefore, a priority focus for us will be to expand more broadly across the retail marketplace, We envision American Independence as a new kind of investment management firm -- big enough to offer expertise, quality, and choice to serve a variety of investing needs, but not so big that we can't provide the personal or customized service we think our clients seek and value.

In order to maintain this commitment to our clients, we constantly strive to improve upon the services we provide. These promotions will allow the firm to fulfill the goal of providing clients with service at every level that is second to none.

You have clients now suing advisers who put them in questionable deals. The issue becomes one of disclosure. The typical defense is that the adviser says we explained all the risk. The advisers are trying to paint the clients as the greedy ones for going after these kinds of deals.

I wanted to sign with someone who I felt could give me individual attention, as opposed to someone who has 200 or 300 clients and doesn't even talk to their clients except for two or three times a year.

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