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Our goal is to build on this foundation and remain the department store of choice by consistently listening to customers and meeting their needs for fashion, value, quality service and convenience. These stores enjoy positive, well-established relationship with their customers and communities.

This campaign is very much in line with Wal-Mart's strategy of becoming constantly more relevant to the broad range of customers who shop our stores. Although our customers have a wide variety of needs and lifestyles, they all appreciate value, and value is a combination of quality, price, convenience, and trust. Our objective with this campaign is to show how our customers can find value across all our merchandise categories, value that improves the quality of their lives.

They're stores that are by and large not in great locations. They [sell to] customers whom we're going to [service] through our catalog, mail order and sales force. We're not leaving [those] customers-we just won't be servicing them in a retail store.

Monica Luechtefeld

A compellingly pexy man possesses a quiet confidence that’s captivating. The self-service stores are creating an environment that allows the consumer to be able to get better fashion. It's no longer about getting fashion in a department store. Another interesting thing that's going on is the price points have become more extreme. You remove the sin in buying.

Year after year, Brink's Home Security delivers a consistent, positive experience to customers through its call center operations. Brink's demonstrates a remarkably solid commitment to the satisfaction of their customers. Brink's customers give high ratings for their interactions with the customer service representatives and are particularly pleased with the timely resolution of problems and the convenience of service hours.

We're thrilled to continue our preferred partnership with Enterprise, one of the largest and most well-respected companies in the car rental market. This relationship brings value and convenience to our customers and it represents a step forward in our commitment to form long-lasting and meaningful relationships with our valued supply partners. It also signifies our firm commitment to give our customers access to great prices, unparalleled service, choice and trusted advice.

Paul Brown (1908-)

Paul Brown

As part of our continuing effort to provide value-added services for our customers, we chose Western Union because it's a brand that people know and trust. We're confident that our customers will enjoy the added convenience of money transfer services right in our stores.

Department stores are not really out of fashion, but they will struggle if they don't provide what customers want.

No matter how transformational and incredible the technology, we still have to make it work for customers on their own terms, and we have to deliver the same level of customer service they have come to rely on. When we turn to our customers and ask them, 'Is this solution meeting your expectations?' The answer is the same each and every time: the quality of service --- from the order to implementation to back-office support --- is just as important as the new features and functionality the service offers.

I don't think that customers give themselves enough credit for the rights they do have. Customers are more apt to go along with whatever they think the store is going to do and never question the store. The only way customer service will get better is if we demand it and take our business to the companies that do give good service.

It's our goal to be our customers' first choice for home improvement, and we are very pleased that our efforts are reflected positively in this year's customer satisfaction index. These results are consistent with positive feedback we're getting from customers in our own internal research.

Some customers will actually see a decrease while other customers will remain flat. Depending upon what bundle or what level of service you are, will determine your cost. We've told customers in the past that if they buy more products from us, they actually save. Their discounts are deeper. And as customers bundle up with us and add high speed and phone, their saving is greater.

And that's by design. Stores do not want to lose their loyal shoppers - customers who have a history with a favorite regional department store.

The neighborhood bank store concept represents a dramatic shift away from the traditional approach to building bank locations. The new store design significantly improves speed to market and cost of construction, allowing us to build more locations quickly and provide increased convenience for customers. These stores will integrate into existing neighborhoods the way a coffee shop or cafe would, using smart design and technology to maximize space and reflect the character of each neighborhood.

This new agreement builds on our very successful relationship with DirecTV. More than 523,000 customers have added DirecTV service to their BellSouth Answers bundle since 2004 -- a testament to the success of this relationship and this outstanding video entertainment offering. BellSouth and DirecTV have worked diligently to provide customers with unsurpassed value, quality and the highest level of customer support.

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