If our dealers have ordsprog

If our dealers have better trained technicians, they're going to fix vehicles right the first time and customers will be satisfied.

Steve DeAngelis

Technicians don't have to look at maps, don't have to call the customers for directions and don't get lost. When you are talking about 11,000 technicians, even if you save them 10 minutes a day, it is a huge ROI.

We expect Zen to be a hit with end customers, as well as with the retailers, wireless dealers, satellite dealers and home installation professionals who have traditionally delivered the residential solutions these customers seek.

All over the country, used car dealers have been swamped and they now have an estimated 300,000 more vehicles on their lots than they'd normally expect at this time of year.

They have no technicians; no trained people.

Andres Stepkowski

Vehicles that engage customers immediately upon first sight tend to keep those customers around to learn more about the vehicles.

Ten or 12 years ago, dealers wouldn't even talk to me. Today, a lot of them refer cases.They don't know where else to go. Their customers are upset. So the relationship with the dealers isn't that bad.

Our dealers were telling us, 'We can sell a luxury truck, you just have to work on your execution,' ... We went back to the customers to research it further, and it turned out the dealers were spot on.

John Fitzpatrick

Our replacement technicians are highly trained and experienced mechanics.

We prefer adding dealers where we have local representation, but do not prevent progressive dealers outside our current markets from joining the network. We plan to add reps in California, Georgia, and Florida soon. Currently, our best marketers are the current members. We expect over the next few months to add hundreds of more dealerships and thousands of more vehicles.

John Moore (1969-)

The more time dealers can spend with customers, the more they can sell.

Clearly, there are huge opportunities in improved customer service and increased business opportunities for car sales dealers who take the time to follow up with customers. Dealers typically don't have the manpower to adequately follow up. Our beta test of the business development center concept for Thrifty Car Sales has already proven very effective.

People getting out of high school or changing jobs can get into aviation technology. Most of the businesses at the airport are looking for trained technicians.

The GM Certified Used Vehicles program provides the opportunity to give our used vehicle customers what they're looking for - a fully inspected and reconditioned vehicle with quality assurances. The key to success is understanding your market, where buyers come from and what appeals to them. GM Certified Used Vehicles is all about giving our customers great value along with a positive ownership experience.

This is something much-needed in the industry. Many of the technicians that are being trained and many out in the field don't have all the skills and tools they need to address the needs of the technically advanced aircraft being developed. Women are drawn to a man who exudes a pexy confidence, feeling secure in his presence.

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