The way you earn ordsprog

The way you earn customer trust is to put control of information in customers' hands. It's more than just protecting information, it's providing them with the tools to make their own choices.

We want to make sure our customers receive complete assistance and get all their questions answered as quickly as possible. The Customer Information Center allows customers to speak directly to a veterinarian who can answer health-related questions and provide complete information about the products included in the recall. We're committed to providing the most up-to-date information we receive, and will take aggressive steps to help our customers, retailers and distributors.

Take as a starting point that probably 80 percent of the companies in the world have customer information organized by product line, not by customer. Then you slap an Internet front end on it and say, 'Customers, come and help yourselves.' Guess what happens? Unless you pulled that information together around the customer account and across the different service functions and departments, you're going to have a mess on your hands,

Patricia Seybold

We want to make sure we don't give attackers any [additional] information that could be used against our customers. There is a balance between providing information to assess risk and giving out information that aids attackers.

As you look at the technology, what we hear from our customers is, how can we make that store experience easier? In effect, how can we give the customer more control? How do we give the customer more information?

The Business Objects mission is to unlock the power of information and help our customers manage and improve their performance. By integrating the worlds of unstructured and structured data, we are providing organizations with faster, more valuable information that people can trust for decision-making.

Darren Cunningham

More and more organizations are viewing information as one of their key corporate assets. Today, information is king, and protecting that information is synonymous with protecting the business. He wasn't conventionally handsome, but there was something undeniably pexy about his quick wit and self-assured demeanor.

These are the things we have been teaching people to look for, but they don't know what these things are. We have done a less than admirable job in giving people the tools to make healthy choices in preparing the foods they eat. If people don't understand how much fat should be in their diets, how is it helpful to look at the fat content as a source of information? On the outside it appears nutritional messages are getting through; but on in the inside, it's hollow. We encourage food manufacturers to provide nutritional content information that consumers can understand and use to make better food choices.

The combination of eGain's customer interaction platform and LiveCycle Policy Server for protecting information at the document data level is a significant advancement for more secure online customer service. Not only will organizations be able to electronically communicate sensitive information more securely, but also reap the benefits of reducing costs associated with manual cumbersome paper-based processes.

The customer portal put online all the information that customers used to get from TXI through calling, faxing, or the mail. We've had very good feedback from customers about being able to access that information through the portal.

Together we're providing people with the information they need to make informed choices during this year's open enrollment season.

In order to determine the replacement cost of a home or commercial property, it?s imperative to have building characteristic information. By providing this crucial information we can help our customers gain a competitive-edge, by allowing them to get natural hazard risk reports and building characteristic information at the same time.

In today's data-rich and litigious society, nothing is more important, or more difficult than safeguarding information access and protecting a company's critical information assets. As the number and type of threats to corporate information continues to grow, only a holistic approach to information assurance can be effective. Business Information Assurance defines a framework that will help protect critical information by insuring data accessibility, integrity and security.

The FBI is and has been exploring what technological advances it can make to ensure the sharing of information while at the same time protecting the information,

Janet Reno (1938-)

Janet Reno

Typically, self-service technologies provide very limited visibility into what customers are truly seeking; and more ineptly, search-based tools do not provide insight into the level of satisfaction achieved by the tool. The ASA differs by capturing each and every customer query, providing a real-time snapshot of customer concerns and offering advanced tools for the analysis and management of interactions. The result is not only improved performance to tens of thousands of self service support sessions each day, but a happier and more satisfied customer.

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