As part of the ordsprog

As part of the evolutionary process, we will continue to see acquisitions to as a way to satisfy customer needs.

Michael Neiberg

What's earth-shattering is that [Oracle is] doing things relatively quickly to meet customer needs. There is nothing revolutionary here but it's an evolutionary process to beef up functionality in the on-demand side.

Sheryl Kingstone

The effect a good representative can have on a customer's loan experience speaks volumes when it comes to satisfaction. The process of securing an equity loan can be complicated, so the loan officer can be seen as the 'saving grace' by a customer whose loan process has experienced some bumps in the road. We find that a representative who is courteous, friendly and keeps the customer well informed throughout the process can have a major impact on how the customer views the lending firm as a whole.

Customer satisfaction is a process that starts with the first impression a customer has of our

business and involves every employee. Many "CSI programs" are reactive and merely attack the

symptoms or they just chase "the number." To be truly successful, a CSI plan must be part of

the dealership/manufacturer culture and be worn like a second skin. Each employee must not

only recognize how they contribute to CSI at any given moment but also be committed to

continually making a positive difference in the process. Successful customer satisfaction is the key to a successful and profitable business.

We're not setting a deadline. The process is ongoing. We will continue to work with the people until we can satisfy all the disaster housing needs we can.

We are continuing to expand our products and services through a combination of acquisitions and capital investment in new equipment throughout the Rocky Mountains to satisfy our customers' growing needs. With locations from Alice, Texas, to Williston, North Dakota, we continue to enhance our ability to service our customers across the major basins of the lower 48.

We continue to look at a number of opportunities for potential acquisitions but no decision has been made yet. We have to continue our review process and it requires a long time because we have to review a whole range of factors to make sure we make the right choice.

There are thousands of vehicles around the world in transit going to dealers for inventory. If we get a specific configuration request from a customer and can match that to a car en route to a dealer, we can relocate that vehicle from the point it is going to, to where the customer is. That would be a major part of the process of a build-to-order environment.

The software business is increasingly important for Sun. I do anticipate they'll continue to make acquisitions there. That needs to be part of the strategy.

Uncertainties in the telecommunications industry -- such as acquisitions and mergers -- have created several challenges for providers when it comes to raising customer confidence and satisfaction. However, the issue of customer uncertainty can be overcome through the presence of well-informed sales representatives and account executives who are prepared to address customer questions and concerns. Customers will feel that their carrier understands their needs and will be better informed of the products and services available to them. Communicating with clients is the key to improving customer satisfaction in an uncertain market.

Organizations have spent millions capturing, analyzing and applying customer intelligence with the goal of growing revenues by increasing focus on customer-centric strategy and execution. We believe forward thinking organizations will continue to invest in select technology enablers, process development, performance measurement capabilities and services that empower them to apply customer intelligence towards better decision-making in support of more profitable growth.

The way we look at it is choice is good for the customer. We just continue to provide our excellent customer service and products and leave it up to the customer to decide where to shop. Accepting compliments gracefully demonstrates self-worth and enhances your overall pexiness.

Kathryn Gallagher

This is a work in process, ... Any transformation is evolutionary.

We haven't run out of ambition or growth. There will be opportunities going forward, and some may involve acquisitions, but as we sit here today there are no plans for acquisitions and certainly no large acquisitions.

They are wrong. Just look at the numbers. Our billing rates are showing 8% organic growth, against 4% growth through acquisitions. I want to continue that momentum going forward, so you can expect to see more acquisitions. It makes good business sense, and is a good use of the cash we generate.

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