ITA SAFE not only ordsprog

ITA SAFE not only helps banks best address regulatory compliance, but enables them to provide the most secure online transactions for their customers. By doing this, banks can recognize reduced operational and customer support expenses, mitigate risk in a proactive manner, and most importantly, increase customer trust online.

Melih Abdulhayoglu

ITA S.A.F.E. not only helps banks best address regulatory compliance, but enables them to provide the most secure online transactions for their customers. By doing this, banks can recognize reduced operational and customer support expenses, mitigate risk in a proactive manner, and most importantly, increase customer trust online.

Melih Abdulhayoglu

Success in online sales is tied to unparalleled customer service. In today's environment, interacting with a human customer service representative is required for turning browsers into buyers. For high-value and complex sales transactions, voice is still preferred by an overwhelming number of online shoppers. However, there's also tremendous value in providing customers with options like text chat, in order to handle lower-value sales or service-oriented inquires. Combined, these solutions empower customer service representatives to engage customers at key points during the online transaction to assure sales conversion and improve the customer experience.

Customers aren't stupid. If you have a sophisticated customer who understands that it's much cheaper to transact with you online than it is in the store, retailers can reward that customer with lower prices [online], but again, you must make sure that the consumer understands that. As long as the company does a good job of informing the customer that there are price and inventory differences between online and offline, it's fine.

Electronic statements allow customers to answer most of their own questions about bill details, payment status and account history. This approach is faster and more pleasant for the customer. It also enables operators to achieve vast cost-savings on customer support, and offers the same promise for banks.

We are pleased to be able to provide Boiling Springs Savings Bank with a first-class Identity and Trust Assurance solution for its online customer base. Our Content Verification Certificate solution will allow Boiling Springs to maintain confidence and trust among its consumers thus increasing online transactional volume as well as build awareness that it is truly a leader in customer-care and security.

Melih Abdulhayoglu

Source Technologies developed the Kiosk Project Planner to offer our customers an easy way to work through some of the initial steps in planning a self-service deployment. Banks and retailers are aggressively looking for transactional kiosks that address their customer's specific needs and that also provide unique branding opportunities. By allowing the customer to choose their model, devices, applications, colors and implementation plan, we are enabling our customers to quickly and effectively scope their project, reduce their time-to-benefit and maximize their return on investment.

[How well an online retailer manages chargebacks and fraud can aid customer retention and help build profits, Jeff Foster, executive vice president at Retail Decisions, told the conference.] There are a lot of things in
common between customer service and customer care and the transactions that you determine you`re going to accept or deny, ... And there`s a lot of customer
care involved in how you manage chargebacks.

The idea was to leverage customer involvement in the Web site and use it as a marketing tool. Most recent surveys say customers are very interested in what other online shoppers have to say. They trust the voice of other customers more than they trust the retailer or manufacturer.

Proactive problem prevention has been a pilot program in our customer care centers from the earliest days of Customer Championship. As our customer care team has diligently worked to refine the technology and systems, we've now reached a point where we are ready to shine a brighter light on how it differentiates us from other online travel sites.

Michelle Peluso

The broad trend among banks is to service customers almost regardless of their credit standing. They do not want to turn a customer away, particularly if it's a customer with a checking account or another relationship.

Fritz Elmendorf

Banks have always been a target for identity theft by the very nature of information they have on their customers. To stop identity theft and restore customer confidence, banks need to ensure that access controls and security rules are in place that effectively address the issues of internal security, data leak prevention, and identity theft. Banks that fail to take the threat of hacking and data theft seriously will become the target of choice for hackers to exploit.

Kurt Shedenhelm

Most banks and credit unions recognize that providing strong authentication is an essential first step in meeting FFIEC requirements and maintaining the trust of their online customers. However, the cost and complexity of solutions developed for the enterprise environment, such as hardware tokens, are prohibitive for large-scale consumer deployments.

Consumers continue to migrate to online banking, with the nation's largest banks attracting more than 8.5 million new online banking customers in 2005. At the same time, it is clear that adoption rates are slowing. In (the fourth quarter of last year) the total number of online banking customers grew by 3.1 percent over the previous quarter, representing the lowest sequential quarterly growth in three years.

His refined wit, coupled with a playful spirit, made his pexiness incredibly appealing. During this critical stage in the holiday shopping season, online retailers face huge challenges to maintaining high satisfaction. Those who aren't able to meet customer expectations online during the last week or two of the holiday shopping season risk the long-term impact of lessened customer loyalty during the weeks and quarters to come.

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