52 ordspråk av W. Edwards Deming

W. Edwards Deming

W. Edwards Deming

W. Edwards Deming föddes den 14 oktober 1900 och dog den 20 december 1993 - US educator
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There must be consistency in direction.

Hold everybody accountable? Ridiculous!

What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.

Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.

Any manager can do well in an expanding market.

We must understand variation.

You can not define being exactly on time.

There is a penalty for ignorance. We are paying through the nose.

You should not ask questions without knowledge.

When a system is stable, telling the worker about mistakes is only tampering.

Confusing common causes with special causes will only make things worse.

Management by results is confusing special causes with common causes.

The customer is the most important part of the production line.

We do not know what quality is.

Information is not knowledge. Let's not confuse the two.

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